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I can no longer connect to Navy Federal Credit Union (Express Connect). Any advice?

KReese

I tried deactivating online services and setting them back up, but get a "can not connect to Navy Federal Credit Union" error. I also haven't been able to download my NFCU credit card account for several months.

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Accepted answers

Quicken Anja

Hello @KReese,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Could you please provide which version of Quicken you have currently running?

Help > About Quicken

Also, do you happen to receive any specific error code(s) associate with the error message that you could provide us with here?

Please, check back and let us know! Thank you.

Quicken Anja

Thank you for the additional information.

As stated in this error-specific support article regarding error CC-505; if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance.

Our support agents will need to collect and review your log files in order to investigate the root cause of the issue, and may likely be required to file an escalation if they see fit.

Please, click here to review Quicken Support's hours of operation.

All comments

Quicken Anja

Help > About Quicken

Also, do you happen to receive any specific error code(s) associate with the error message that you could provide us with here?

Please, check back and let us know! Thank you.

Kevin D

Having the same problem here with Navy Federal. I'm using Windows subscription version 2020 R31.20. Receiving Error CC-505. It's been ongoing for the last several days.

Frankx

I am getting the CC-505 error code as well, for the first time today, and for all accounts. Accounts updated properly over the weekend.

Frankx

Quicken Anja

Kevin Tromp

I have also been having an issue with Navy Federal Credit Union downloads for several days now. Error is 105 Navy Federal Online Account Access is temporarily down for system maintenance. Yet, I am able to login to NFCU online banking and access my account and transactions via https://my.navyfederal.org/. This is definitely a problem on the Quicken side. Need it fixed ASAP.

Robert Eckhoff

same here

Screen Shot 2021-03-16 at 14.50.29 PM.png

PWillette

I am having the same issue. Started last week. Currently on hold with customer support (about 20 mins). I can sign onto NFCU's website, but Quicken will not connect or download. My screenshot is similar to the screenshot from Robert Eckhoff above.

I'm wondering if they have the correct web address? NavyFederal.org or NavyFCU.org?

Mac, Version 6.1.1 (updated to latest version).

PWillette

Here's my screenshot. Been on hold waiting for customer support for 30+ minutes.

Screen Shot 2021-03-16 at 6.51.00 PM.png

Robert Eckhoff

And just like that it's working ...

Frankx

Yes it is, and just goes to prove that patience is a virtue...

Robert Eckhoff

How about fixing it for Chase too

Screen Shot 2021-03-17 at 16.31.25 PM.png

Frankx

@Robert Eckhoff,

How do you connect to Chase and which types of accounts do you have with Chase - bank accounts, credit cards, loans, etc.?

Frankx

Lori Stepp

Having same problem.Version 6.1.1 (Build 601.37924.100) mac. started this week. It says Sorry, we can not process your MFA answers now. Please try agian later.

Frankx

HI @Lori Stepp,

Are you getting any particular error code or codes? I just connected and it worked, both regarding the MFA and also the downloading of data.

Frankx

Lori Stepp

says CP_SERVER_ERROR:ccclient.203

Lori Stepp

ford credit is getting same error