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After updating to R31.xx - I now hear an error type "ding" sound

CMRater

Ever since I updated to R31.5, I now hear a "ding" sound when update accounts. I strongly suspect that this is due to the new release as it also happens when I restored back ups from a few days ago when there wasn't such a sound, but now happens on older files too. I noticed a "file conversion" process associated with this update which is unusual. I have validated my file every way (Regular, Ctrl-Shft, Ctrl only).

Can someone please explain as sound is usually associated with an inability to proceed with an operation although my accounts do successfully update.
Thanks.

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Accepted answers

Quicken Sarah

Hello All,

Thank you for reporting this behavior to the community. I am also hearing this bell 'ding' sound when performing an update and have opened a ticket with the teams to investigate further.

Thank you,

Sarah

(CTP-1539)

Chris_QPW

It is a bug that was introduced in the last update of two.
We will have to wait for Quicken Inc to fix it.

Chris_QPW

Oh come on, really @Quicken_Tyka?

This isn't an obscure bug they need people's logs to track down the problem, let alone a sanitized data file! This happens literally for every person that runs One Step Update.

Is this some kind of "voting" so they know how many people find this annoying?

All comments

Chris_QPW

Note in R32.10 (in staged release mode right now) it isn't fixed yet.

CMRater

While mostly annoying at this point, it seems like a simple fix. It is as simple of a clear a cause-effect issue I can imagine. I guest they have bigger fish to fry.

narrqchat

This really needs to get fixed. It's poor quality, and it is _very_ annoying.

The sound means there is a fault. Not what you expect from a banking program, is it?

This and the alert nag you can't turn off with the checkbox to do so, every time you have an update on a credit card balance...what is development thinking, that they ship these errors rather than test them away?

And what is development thinking, that simple to repair faults also wait for months and still are present?

CMRater

Agreed!

Chris_QPW

CMRater said:

I guess they have bigger fish to fry.

That is my guess too, and also that people are making too much of a big deal out of this. Go look around, at the problems others are having with paycheck reminders getting messed up, duplicate transactions, this problem and that, not to mention features added. And this is one is suppose to be high priority?

The sound is used by Windows for when the user tries to do something they shouldn’t. Like trying to select a disabled window. Most likely Quicken is trying select a window or button that is no longer valid because they changed something in the flow or such. Yes it is annoying, but hardly any kind of indication of anything going wrong. May be a simple fix, maybe not (probably will take more time finding where it is, than fixing it).

rickatie

Any update on the status of correcting this bug?

bert1545

Still no fix? :#

bert1545

R32.12 and still getting the annoying DING!!! :( It's been going on for months. :#

Chris_QPW

bert1545 said:

Still no fix?

Nope.

Quicken_Tyka

Hello @bert1545

Thank you for taking the time to visit the Community to report this issue. If you have not done so already, please navigate to Help > Report a Problem and include "CTP-1539" as the subject. Please include a logs and sanitized data file if comfortable. A sanitized data file will be wiped of all personal information and will be used for research purposes.

Please comment back once you have successfully reported the issue so I can forward these details for further investigation.

Thank you,
-Quicken Tyka

Chris_QPW

@Quicken_Tyka , On page1, @Quicken Sarah confirmed the issue as well. It will take you 5 seconds to reproduce the issue and surprised if you have not noticed it! It is probably a very easy fix low hanging fruit and unfortunate that it has been lingering since January.

Ps56k2

I'm on R32.10 - and never experienced it....

Chris_QPW

Ps56k2 said:

I'm on R32.10 - and never experienced it....

Then I stand corrected. Sorry @Quicken_Tyka!

I am on R32.12 and the issue still exists. I have experienced it for a while, perhaps since one of the updates in Feb?, and I saw this post and bookmarked it. Maybe one of these days I'll do a clean uninstall/reinstall and see if that resolves it. Cheers.

Ps56k2

BK said: I am on R32.12 and the issue still exists.

I wonder if it got introduced in some R31.xx update - in some really weird context - and the program setting or software module is not getting updated by later releases..... so only those folks that installed a very specific release have the problem, and those that leap frogged over that specific release, don't have the problem .

pbs

Still there in R32.12 - I guess they are not going to fix it???

CMRater

Should we delete and reinstall?

Chris_QPW

I tried a full QcleanUI uninstall and reinstall, and it didn't change this for me.

jrich75

I am still experiencing it as well on R32.12. I usually keep my speaker turned off so I don't notice it unless I've forgotten to do so. It always surprises me when it happens...

Thank you @Chris_QPW for trying the clean uninstall/reinstall.

FYI All: on a test laptop I downgraded to R28.24 and the ding issue went away. Upgraded to R32.12 and ding, issue reappeared. I did the downgrade/upgrade twice; once upgraded from within the program and the second time used the mondo patch to upgrade.

[This minor ding annoyance reminds me of the datafile password problem that only some of us had about a year ago and the discussions went on for 5 pages until it was eventually identified and fixed]

QuickTalker

Am on R32.12 and it dings with Update of any single account but does not ding when using One Step Update - All Accounts.

miklk

The new 33.19 finally fixed the annoying error ding