Quicken 2017 for Mac Reconcile Function

Reconciliation has been changed in some ways since Quicken 2017, so I just want to confirm that you are using this older version, not the current subscription version, of Quicken Mac?

When you first click reconcile, do you land on a screen which asks "How do you want to reconcile your balance?"



Or do you land on a Reconcile screen like this:



If you're seeing the latter, click the Back button to get to the first screen. (Yes, the Back button appears to be grayed out. It's not. It's a stupid decision by the Quicken designers to use gray, the universal color of "not available" for an option which is indeed available.)

If this isn't the issue, please describe -- or better yet, include a screenshot of -- what you're encountering.

Have you previously reconciled this account? What happens if you leave the starting balance zero, enter the end date and ending balance, and click Next -- can you correctly reconcile the account, or is something off?