sync issues

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BRAD GOLDBERG
BRAD GOLDBERG Member ✭✭
edited June 2021 in Download, Add/Update Accounts (Windows)
I have been having issues for the last month downloading and synching to two financial institutions - for marcus bank (goldman sachs) I continually need to re-enter information and even when i deselect synchronization my synchronization still hangs. I have a similar issue with Citibank for a costco visa where I receive a different message asking if I have recently closed or updated my account. Any troubleshooting ideas of how to eliminate these issues. Thanks!
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  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @BRAD GOLDBERG

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

    If you have not done so already, I would start by resetting the Quicken cloud. 

    1. Go to Edit > Preferences > Mobile & Web 

    2. Click Reset your cloud data. 

    Please let me know if this resolves the error. 
     
    -Quicken Tyka 

    ~~~***~~~
  • BRAD GOLDBERG
    BRAD GOLDBERG Member ✭✭
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    Thanks Tyka. I am not using quicken mobile and web synch. I did try a few other things and the marcus bank account synched but the citibank did not. When i go through the set of error steps (eg did you change your pw) it says its fixed but it keep happening. Let me know if you have other thoughts. Thanks!
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