Ann Taylor LOFT credit card account does not recognize password

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amechev
amechev Member ✭✭
edited July 2021 in Download, Add/Update Accounts (Windows)
I changed my password for my loft credit card. I am trying to update the password on quicken and it keeps telling me I have the wrong password. I have changed it multiple times and I can login with my credentials on the credit card's web site but quicken tells me my password is wrong.

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  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited July 2021 Answer ✓
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    amechev said:
    I changed my password for my loft credit card.
    sometimes there is a disconnect between the actual CC website password, and what they share with Quicken.
    Are there any special chars - and how long is the password ?
    Also - just noticed - there are TWO entries for the Ann Taylor LOFT credit card - did you try both ?
    58557    58557    58557    Ann Taylor Loft Credit Card    http://www.loft.com/    1-800-342-5266    https://d.comenity.net/loft/    ACTIVE                  
    CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  
    58602    58602    58602    Ann Taylor Loft MasterCard    http://www.loft.com/    866-886-1009    https://comenity.net/ac/loftcard/public/home    ACTIVE                  
    CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  
    also [EDIT] - updated topic title to better reflect actual Q&A and name of CC

    QWin - R54.16 - Win10

  • amechev
    amechev Member ✭✭
    Answer ✓
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    Thank you. Apparently a very long password was the problem. Switching to a shorter one did the trick.

Answers

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @amechev, 

    Thank you for reaching out to Quicken Community. I apologize you are having this issue. Since you have already attempted to change your password several times, I would recommend to completely deactivate your account(s) and re-link them. 

    For instructions on how to deactivate your account(s) click here. 

    Additionally please let us know if you are getting any specific error codes/messages. 

    -Quicken Paloma 



  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited July 2021 Answer ✓
    Options
    amechev said:
    I changed my password for my loft credit card.
    sometimes there is a disconnect between the actual CC website password, and what they share with Quicken.
    Are there any special chars - and how long is the password ?
    Also - just noticed - there are TWO entries for the Ann Taylor LOFT credit card - did you try both ?
    58557    58557    58557    Ann Taylor Loft Credit Card    http://www.loft.com/    1-800-342-5266    https://d.comenity.net/loft/    ACTIVE                  
    CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  
    58602    58602    58602    Ann Taylor Loft MasterCard    http://www.loft.com/    866-886-1009    https://comenity.net/ac/loftcard/public/home    ACTIVE                  
    CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  
    also [EDIT] - updated topic title to better reflect actual Q&A and name of CC

    QWin - R54.16 - Win10

  • amechev
    amechev Member ✭✭
    Answer ✓
    Options
    Thank you. Apparently a very long password was the problem. Switching to a shorter one did the trick.
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