Membership expiration alert leads to server error

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jpgolan
jpgolan Member ✭✭
edited May 2022 in Signing in, Passwords, and Activation (Windows)
My membership is expiring soon and when click on the link to update my payment info as requested, I sign in and it then reports a server error..... this has been happening for the last week or so...... so is payment update "service alert" broken????

Answers

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
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    Hello @jpgolan

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with your membership renewal. I'm wondering here if the link it might be taking you to might be causing the issue. I would recommend seeing if that might be the case by trying to sign into Quicken.com and selecting the sign in > my account option in the top right. 

    From there you should be able to check your renewal and adjust accordingly. If it does work please let us know.

    Thanks,

    Quicken Francisco


  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
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    Hello.

    Small update but after taking a further look at the issue we've been able to replicate the issue on our side as well. We've reported the issue to be looked at further.

    Thanks,
    Quicken Francisco
  • jpgolan
    jpgolan Member ✭✭
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    Thank you Francisco, I will resolve it another way
This discussion has been closed.

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