Downloaded QFX file transactions not transferred to account register

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Yves Beaupré
Yves Beaupré Member ✭✭
edited August 2021 in Registers & Transactions (Windows)
Hi,

When I download my transactions for a bank account, the QFX file downloads but when I click on it the file the transactions are not moved/transferred to the register.

I created a Test Quicken file with all the same transactions and details of my original/regular file and the transactions are then moved/transferred to its register account.

What is the problem? Is there a fix for this?

Thanks in advance,

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  • Quicken Anja
    Quicken Anja Moderator mod
    edited August 2021
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    Hello @Yves Beaupré,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    We will need some additional information in order to better assist you further.

    First, could you please provide the name of the financial institution you downloaded the QFX file from? Also, could you please verify and confirm which connection method the account in Quicken shows it has currently set up (Tools > Account List > Edit > Online Services tab > Connection method)?

    Please check back and let us know! Thank you.

    -Quicken Anja
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  • Yves Beaupré
    Yves Beaupré Member ✭✭
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    Hi,

    Yet, this problem has not resurfaced.

    I will get to you when it will.

    Thanks,
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