NetxInvestor will not update OL-220-A

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timbollama
timbollama Member ✭
in Download, Add/Update Accounts (Windows)
NetxInvestor has not downloaded holdings information since 5/10/21. I did set up a Test file and downloaded successfully. I also validate and repaired the file. Any ideas?

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  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @timbollama, 

    Thank you for reaching out to Quicken Community. I apologize you are having difficulties downloading your transactions. To better assist you I need more information. For instance, what connection method are you using? Where is your main/active file stored? Do you have a VPN? 

    To check the connection method being used select Tools >Account List >Edit account details >Online services. 

    Additionally, if you have not already please check the FAQ article linked below for more information regarding this issue. 

    https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services

    Once more information is provided we can move towards diagnosing the issue at hand. 

    -Quicken Paloma 
  • timbollama
    timbollama Member ✭
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    Here are answers and thank you:
    Direct Connect.
    One Drive (cloud).
    No VPN.

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