Mobile & Web for USAA Accounts - Doesn't Update

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JamesBorders
JamesBorders Member ✭✭
in Errors and Troubleshooting (Windows)
:s I'm using Quicken Premier for Windows version R35.31 Build 27.1.35.31. When I try to update my Mobile & Web accounts to add a USAA account I'm given a CC-501 error on what seems to be a password. I've already gotten my new Access ID and Access PIN from USAA and stored them in my Password Vault. Downloading transactions from USAA is working correctly however I can't update the Mobile & Web function for USAA. I've called the Technical Support department for USAA and they said that they aren't "trained" for the Mobile & Web feature and couldn't help with my problem. Can anyone help resolve my situation?
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  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    From what I know Sync to Mobile/Web hasn't worked for USAA since USAA put in their new security model at the beginning of the year.
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  • JamesBorders
    JamesBorders Member ✭✭
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    Yes, I agree that it hasn't worked since USAA put in their new security Model. What I'd like to find out is if anyone has been able to get it to work and how did they accomplish same.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    There isn't going to be a workaround.  USAA/Intuit/Quicken Inc would have to work this out.  And I doubt there isn't much of a priority for that at USAA.  They are still getting duplicate transactions on their credit card accounts caused by the same changes.  If they don't care enough to get that fixed on clear money maker like a credit card, I highly doubt they care about Quicken mobile/web.
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  • JamesBorders
    JamesBorders Member ✭✭
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    :) Thanks. I guessed as much but I was checking to be sure.
  • Oleol75
    Oleol75 Member ✭
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    I had the same problem with connecting my USAA accounts on my mobile Quicken app. I called the help/support number and went to tech support (just getting there was extremely frustrating to say the least). But I did eventually get connected to a very knowledgeable tech who walked me through the necessary steps to connect to USAA. The first step was to eliminate the Cloud Sync file and then re-establish the file through Quicken. It now works. I can't give you all the steps he went through. Be persistent and get to Quicken tech support. Good Luck!
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    If removing the Quicken cloud data set is the key then you can do that with:
    Edit -> Preferences -> Mobile & Web -> Reset your cloud data
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