HTTP-500 Error from Suntrust/Truist
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Matt Comer
Member ✭✭✭
I am receiving HTTP-500 errors as of this morning when I attempt to retrieve for my Suntrust account. I can see from the ConnLog the following:
2021-09-03 13:43:26 +0000 (2021-09-03 06:43:26 PDT): Starting connection to https://ofx-prod-brand.intuit.com/qm2400/fib.dll
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): ConnectionFinished
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): Branding completed
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): Starting connection to https://www.oasis.cfree.com/fip/genesis/prod/02801.ofx
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): Logo download completed
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): Logo download completed
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): ConnectionFinished
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): Profile completed
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): Starting connection to https://www.oasis.cfree.com/test.ofxgp
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): ConnectionFinished
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): HTTP error 500 from server = <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Draft//EN">
<HTML>
<HEAD>
<TITLE>Error 500--Internal Server Error</TITLE>
</HEAD>
<BODY bgcolor="white">
<FONT FACE=Helvetica><BR CLEAR=all>
<TABLE border=0 cellspacing=5><TR><TD><BR CLEAR=all>
<FONT FACE="Helvetica" COLOR="black" SIZE="3"><H2>Error 500--Internal Server Error</H2>
</FONT></TD></TR>
</TABLE>
<TABLE border=0 width=100% cellpadding=10><TR><TD VALIGN=top WIDTH=100% BGCOLOR=white><FONT FACE="Courier New"><FONT FACE="Helvetica" SIZE="3"><H3>From RFC 2068 <i>Hypertext Transfer Protocol -- HTTP/1.1</i>:</H3>
</FONT><FONT FACE="Helvetica" SIZE="3"><H4>10.5.1 500 Internal Server Error</H4>
</FONT><P><FONT FACE="Courier New">The server encountered an unexpected condition which prevented it from fulfilling the request.</FONT></P>
</FONT></TD></TR>
</TABLE>
</BODY>
</HTML>
Is this a temporary issue or a new known problem?
Thanks!
Matt
2021-09-03 13:43:26 +0000 (2021-09-03 06:43:26 PDT): Starting connection to https://ofx-prod-brand.intuit.com/qm2400/fib.dll
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): ConnectionFinished
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): Branding completed
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): Starting connection to https://www.oasis.cfree.com/fip/genesis/prod/02801.ofx
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): Logo download completed
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): Logo download completed
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): ConnectionFinished
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): Profile completed
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): Starting connection to https://www.oasis.cfree.com/test.ofxgp
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): ConnectionFinished
2021-09-03 13:43:27 +0000 (2021-09-03 06:43:27 PDT): HTTP error 500 from server = <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Draft//EN">
<HTML>
<HEAD>
<TITLE>Error 500--Internal Server Error</TITLE>
</HEAD>
<BODY bgcolor="white">
<FONT FACE=Helvetica><BR CLEAR=all>
<TABLE border=0 cellspacing=5><TR><TD><BR CLEAR=all>
<FONT FACE="Helvetica" COLOR="black" SIZE="3"><H2>Error 500--Internal Server Error</H2>
</FONT></TD></TR>
</TABLE>
<TABLE border=0 width=100% cellpadding=10><TR><TD VALIGN=top WIDTH=100% BGCOLOR=white><FONT FACE="Courier New"><FONT FACE="Helvetica" SIZE="3"><H3>From RFC 2068 <i>Hypertext Transfer Protocol -- HTTP/1.1</i>:</H3>
</FONT><FONT FACE="Helvetica" SIZE="3"><H4>10.5.1 500 Internal Server Error</H4>
</FONT><P><FONT FACE="Courier New">The server encountered an unexpected condition which prevented it from fulfilling the request.</FONT></P>
</FONT></TD></TR>
</TABLE>
</BODY>
</HTML>
Is this a temporary issue or a new known problem?
Thanks!
Matt
0
Comments
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Having the same problem with SunTrust as of this morning.0
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Hello @Matt Comer
Thank you for letting us know about the issue you're currently having. From looking at the logs you've sent it it looks like the issue may be related two one or two of the issues we currently are experiencing with Suntrust/Truist. I'd recommend taking a look at the two posts and also bookmarking for any following updates. You can do so by going across the top then to the right of the title click the ribbon in order to follow the post.
https://community.quicken.com/discussion/7897763/truist-not-available-for-add-account-after-bbt-suntrust-merger#latest
https://community.quicken.com/discussion/7898698/new-9-3-21-suntrust-bank-returns-ol-293-error#latest
Thanks,
Quicken Francisco0 -
Truist seems to have changed things and now prior SunTrust customers who have been moved to the Truist website/app can again connect using the SunTrust web connect option within Quicken for Macintosh. Hopefully this will last until there is a specific (free) Truist web connect option to select.-Jay0
This discussion has been closed.