Can not sign in using quicken ID

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Andi Lo
Andi Lo Member ✭
in Signing in, Passwords, and Activation (Windows)
I'm using quicken 2105 before but after I re-install the Windows I can't sign in using my quicken ID. Now I purchase the lastest version quicken but still cannot not sign in.

Wrong message: Oops! Something went wrong. I have try many time and check my internet and firewall is OK.

Answers

  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    edited November 2021
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    Hello @Andi Lo,

    Thank you for coming to the Community with your questions and concerns, though I apologize that you are experiencing this. I do have some follow-up questions for you if that's ok.

    Are you having issues logging into Quicken from a web browser or from the software, or both? I will say that usually when I see this error there is a VPN, Antivirus, or Firewall that is blocking Quicken from connecting to the internet. So I would check those things first. 

    Do let us know if this resolves your issue. If not we will be happy to provide further guidance on this. 

    Thank you.



    Quicken Alyssa

  • Andi Lo
    Andi Lo Member ✭
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    Hi Alyssa,

    There is no problem to log in web using my quicken ID. However it cannot sign in when I want to sign into the software, I have try to closed the firewall and anitvirus however still cannot sign in. I'm now using Windows 11 and live in Hong Kong.
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Options
    Hello again @Andi Lo,

    Thank you for the update! 

    I looked into this a little further, and from our side, it looks like you are successfully logging in. Do you have another computer that you could try this from?



    Quicken Alyssa

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