12/7/2021: OL-295-A Errors with Discover Bank

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Dave526
Dave526 Member ✭✭
edited January 2022 in Errors and Troubleshooting (Windows)
New today, getting OL-295-A errors with Discover Bank. Not getting errors accessing Discover credit card using the same account info.

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  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @Dave526, 

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For instance, is this occurring in all of your accounts? Are you using a VPN? Is this also occurring in a backup?

    In addition, if you haven't already please visit the link below for more information and troubleshooting steps regarding error OL-295. 

    https://www.quicken.com/support/error-when-using-online-services-ol-297

    Hope this helps. Let us know how it goes!

    -Quicken Paloma
  • Sherlock
    Sherlock Member ✭✭✭✭
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    If you haven't already, you may want to review: https://www.quicken.com/support/error-when-using-online-services-ol-297
  • Dave526
    Dave526 Member ✭✭
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    Just reporting the issue. As I said, it's failing with Discover Bank accounts but not with credit card accounts, or with other accounts that I have. I expect it will be cleared up once someone realizes there's a problem.
  • crshera
    crshera Member ✭✭
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    I have had the exact same problem yesterday (12/7) and today (12/8). Discover Bank's response to my reporting this problem is just a list of ineffective suggestions like those in the above referenced Quicken support article. I have the latest version of Quicken Deluxe (R36.48 Build 27.1.36.48) running under Windows 11, and my Quicken connection to Discover Bank uses Direct Connect.
  • Dave526
    Dave526 Member ✭✭
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    Here's the connlog for the failure. Note that there are three attempts to connect. The first two are for Discover Bank accounts. They go to "ofx.discovercard.com" and fail. The third attempt is for a Discover credit card, it goes through Quicken ("services.quicken.com/ofx-secure-plus/7101") and succeeds.

    ============================================================

    ==== OSU Start (20211209/07:16:18) ====
    20211209 07:16:18: QFN: Beginning send to https://ofx.discovercard.com
    20211209 07:16:18: ***QFN kQFFinished: returns 67305875
    20211209 07:16:18: The application has been denied access to the server. Try again now, or wait and try later.
    20211209 07:16:18: QFN: End send to https://ofx.discovercard.com, netstatus 15
    20211209 07:16:18: QFN: Beginning send to https://ofx.discovercard.com
    20211209 07:16:19: ***QFN kQFFinished: returns 67305875
    20211209 07:16:19: The application has been denied access to the server. Try again now, or wait and try later.
    20211209 07:16:19: QFN: End send to https://ofx.discovercard.com, netstatus 15
    20211209 07:16:19:
    20211209 07:16:19: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/7101
    20211209 07:16:21: QFN: End send to https://services.quicken.com/ofx-secure-plus/7101, netstatus 0
    20211209 07:16:22:

    ==== OSU End (20211209/07:16:25) ====
  • marksteele
    marksteele Member ✭✭
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    I am having the same issue for the last 3 days. No error number listed. When I attempt to reset the account the error message is blank and Quicken freezes.
  • crshera
    crshera Member ✭✭
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    My connlog.txt entry for this failure is:

    ==== Mini-OSU Start (20211209/09:34:31) ====
    20211209 09:34:32: QFN: Beginning send to https://ofx.discovercard.com
    20211209 09:34:32: ***QFN kQFFinished: returns 67305875
    20211209 09:34:32: The application has been denied access to the server. Try again now, or wait and try later.
    20211209 09:34:32: QFN: End send to https://ofx.discovercard.com, netstatus 15
    20211209 09:34:33:

    ==== Mini-OSU End (20211209/09:34:34) ====

    Attempts to reset my Discover Bank account in Quicken of course fail when the bank's servers deny access.
  • Dave526
    Dave526 Member ✭✭
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    This has now been resolved (for me, anyway)

    Discover Bank support indicated that I needed to deactivate and reactivate online access for my Discover Bank accounts. A bit of a pain, but doing so seems to have resolved the problem.

    But this did result in a significant change. Access to Discover Bank (like all of my other accounts) used to be through "Direct Connect." Following the deactivate/reactivate these accounts are now accessed through "Express Web Connect." I'm not sure who changed what, but, so far, it's only affected my Discover Bank accounts.

    (Interestingly, the Quicken "Account Details" / "Online Services" panes for these accounts now show a blue information box: "Your Financial Institution supports an improved connection method" with a link "Click here to find out more and get set up". This link attempts (and fails) to set the Connection Method back to Direct Connect.)
  • Dave526
    Dave526 Member ✭✭
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    Sorry for the double spacing - not sure why it ends up that way when posted - they're single spaced in the edit box...
  • crshera
    crshera Member ✭✭
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    Deactivating my online access to Discover Bank of course worked, but my multiple attempts to activate it again failed for reasons Quicken says are the bank's problem. Quicken technical support and Discover Bank technical support need to jointly diagnose and fix these problems.
  • crshera
    crshera Member ✭✭
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    OK. I talked to and shared my screen with Quicken Support this morning (12/10/2021). The support representative confirmed to me that my problem of being unable to communicate with Discover Bank via Direct Connect (and also being unable to convert to Express Web Connect) is a known problem which began on 12/6/2021. Quicken technical people are currently working with Discover Bank technical people to resolve this problem, the cause of which is at the Discover Bank end. The current hopeful expectation is that this problem will be fixed by Discover Bank "in a few days". I hope my Quicken connection to Discover Bank will start working again without me having to deactivate and reactivate it.

    Also, the Discover Bank people with whom I recently communicated were clearly unaware of this problem.
  • crshera
    crshera Member ✭✭
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    As of the evening of 12/13/2021, I am no longer having this problem. I am continuing to use Direct Connect to communicate with Discover Bank. I did not need to convert to Express Web Connect.
  • Dave526
    Dave526 Member ✭✭
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    > @crshera said:
    > As of the evening of 12/13/2021, I am no longer having this problem. I am continuing to use Direct Connect to communicate with Discover Bank. I did not need to convert to Express Web Connect.

    Thanks for the update! Given your info, I redid my Discover Bank connection and converted it back to Direct Connect.
  • Dave526
    Dave526 Member ✭✭
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    > @crshera said:
    > OK. I talked to and shared my screen with Quicken Support this morning (12/10/2021). The support representative confirmed to me that my problem of being unable to communicate with Discover Bank via Direct Connect (and also being unable to convert to Express Web Connect) is a known problem which began on 12/6/2021.

    PS - It would have be useful if Quicken Support had added a notice of the problem in the "Alerts, Online Banking & Known Product Issues" section...
  • pclementi3
    pclementi3 Member ✭
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    Deactivating and reactivating my Discover account did not work. When I try to reactivate I get a message saying that the financial institution has rejected my transaction. For what it's worth, this problem started after I upgraded to Windows 11. BTW, I checked all of the settings and tried solutions suggested in various Quicken responses. I tried contacting Discover, but have not received a response.
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