CC-502 error?

Old Eagle
Old Eagle Quicken Windows 2017 Member ✭✭
edited January 2022 in Download, Add/Update Accounts (Windows)
I'm receiving a CC-502 error while trying to update accounts at Vibrant Credit Union.

Answers

  • Quicken Paloma
    Quicken Paloma Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @Old Eagle, 

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you could you please let us know if this is occurring with all of your accounts? Also, what connection method are you using? 

    To check the connection method being used please select Tools >Account List >Edit account details >Online services. 

    Please elaborate further so that we may provide proper guidance. 

    -Quicken Paloma
  • Old Eagle
    Old Eagle Quicken Windows 2017 Member ✭✭
    There are four accounts. Two checking and two savings. The connection method is "Express Web Connect".
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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    Hello all,

    There is now an Alert out for multiple affected Credit Unions. However, First Florida Credit Union and Vibrant Credit Union are not yet on the list.

    Please go to Help>Report a Problem, from within your Quicken software. From there you can provide a brief description and please leave the log files attached. Then send the report over to Quicken so we can review it for you and get your Credit Unions added to the list. 

    Please let us know when you have done this. Thank you!



    Quicken Alyssa

    Quicken Alyssa

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  • Old Eagle
    Old Eagle Quicken Windows 2017 Member ✭✭
    I've sent the requested problem report. Thanks for your help.
  • Quicken Paloma
    Quicken Paloma Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @Old Eagle, 

    Thank you for submitting a bug report. Please make sure to bookmark the alert above provided by @Quicken Alyssa if you haven’t already. When more information or updates are available they will posted on the alert. 

    Please let us know if any other questions or concerns. 

    -Quicken Paloma
  • DizziD
    DizziD Quicken Windows Subscription Member
    I am having the same issue with CPM Federal Credit Union.
  • AlbertoJ
    AlbertoJ Quicken Windows Other Member ✭✭
    I am having the same problem with Members Choice Credit Union
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited December 2021
    Hello all,

    As you may have already noticed, there is an Alert out for multiple affected Credit Unions at this time.

    If your Credit Union seems to be affected but is not yet on the list, please go to Help>Report a Problem, from within your Quicken software. From there you can provide a brief description and please leave the log files attached. Then send the report over to Quicken so we can review it and get your Credit Union added to the list. 

    Please let us know when you have done this. Thank you!



    Quicken Alyssa

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • llamas
    llamas Quicken Windows Subscription Member ✭✭
    I am getting a CC 502 error on a Citi Bank credit card
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