Can't connect with CentreSuite (Citizens Business CC)
kuwayamad
Quicken Windows Subscription Member ✭✭
I have a new Citizens Bank business credit card. I'm trying to set up online services for this account in Quicken.
When I log in to the account through the Citizens website, it forwards me to a website hosted by CentreSuite, which must be a third-party company that handles Citizens' business CC accounts.
When I try to Add Account in Quicken, I type "CentreSuite" which pops up business credit cards for several banks (Simmons, IberiaBank, Commerce, and Citizens).
I select "Citizens Bank Bus CC Online", which seems like it would be perfectly correct. I then enter my logon credentials.
It says "Looking for Accounts", but then gives the error message "Oops. We're having a problem." "We are unable to connect to the Quicken servers at this time." "Do not contact Citizens Bank Bus CC Online for assistance. They cannot fix this problem. Please try again in a few hours."
I have been trying for _two weeks_ and continue to have this issue.
Any idea what may be going on? Thanks.
When I log in to the account through the Citizens website, it forwards me to a website hosted by CentreSuite, which must be a third-party company that handles Citizens' business CC accounts.
When I try to Add Account in Quicken, I type "CentreSuite" which pops up business credit cards for several banks (Simmons, IberiaBank, Commerce, and Citizens).
I select "Citizens Bank Bus CC Online", which seems like it would be perfectly correct. I then enter my logon credentials.
It says "Looking for Accounts", but then gives the error message "Oops. We're having a problem." "We are unable to connect to the Quicken servers at this time." "Do not contact Citizens Bank Bus CC Online for assistance. They cannot fix this problem. Please try again in a few hours."
I have been trying for _two weeks_ and continue to have this issue.
Any idea what may be going on? Thanks.
0
Comments
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@kuwayamad,
Thank you for coming to the Community to report the issue you are having, though I apologize that you are experiencing this.
Do you have a VPN, Firewall, or Anti-Virus? If so, please disable/turn them off one by one and try connecting your accounts again.
Do let us know how this goes, thanks!
Quicken Alyssa
0
This discussion has been closed.
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