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Problem with Wells Fargo connection

gcburke

Yesterday received an OL-393 error when trying to connect to Wells Fargo accounts. Other banking accounts downloaded without problem. Last evening and now early this morning receive an OL-297-A error with Wells Fargo. Other accounts once again OK. Has anyone else reported a similar problem. Is this a server issue with Wells Fargo or a proble at my end?

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dibellarj

This morning (12/20), I am receiving OL-393-A for Wells Fargo downloads and OL-294-A for PNC downloads.

WyattCoon

I am also getting a OL-393-A this morning (12/20), has been happening all weekend.

bking51

same here. started noticing it yesterday (12/19)

npppb

Same here. First noticed 12/19, still broken 12/20, last known working 12/12. OL-393-A

From the connect log:
We are unable to process your request at this time. Please try again later or contact us at 1-800-956-4442

RussReynolds

Same here. OL-393-A since last evening. Using Direct Connect.

Trk1

Same thing here - OL-393-A on the Wells Fargo Bank download. Started yesterday 12/19/2021. Chase and Wells Fargo Advisors work OK.

Philip107

Same thing here - OL-393-A. Started yesterday 12/19/2021.

nmccollu

Same thing here - OL-393. Started yesterday as well.

EllisGJ

Same problem. Tried deactivating, setting up again multiple times. Also tried www.wellsfargo.com/fmssetup.

John Campbell

Same thing here - OL-393-A. Started yesterday 12/19/2021. Any response from Quicken?

levy76

OL-393-A since Sunday, December 19th.

Charley5173

Receiving OL-297-A for WF accounts only.

Alan Moidel

I have the same issue today.

Philip107

There is an open issue about this that Quicken is aware of.
https://community.quicken.com/discussion/7898890/ongoing-12-18-21-wells-fargo-bank-returns-cc-502-102-or-ol-393-error#latest

mjp111569

Same problem here for Wells Fargo (others work fine. Getting error OL-393-A

Boatnmaniac

This is a known issue affecting Direct Connect with multiple banks.

An Alert has been post: https://community.quicken.com/discussion/7904078/new-12-20-21-ol-errors-with-quicken-for-windows#latest. If you want to be kept informed of developments, be sure to bookmark it as shown in this picture:

nmccollu

I deactivated and re-activated my Wells Fargo connection. Unfortunately this did not correct the issue. Between Schwab connection issues and now Wells Fargo connection issues I spend significant (wasted) time troubleshooting Quicken.

Charley5173

Was receiving error code OL-297-A. Switched to OL-393-A after the last update.

Adrienne

Same here. Didn't notice this post and I just posted the same as you did.

KyleL

Me too. C'mon Q, get this fixed! It's been (at least) four days for me.......

just4tim

It really is absurd how long this unresolved problems has continued. After dealing for many hours on the Charles Swab connection issue, now this is another issue. If I can't pay bills via Quicken, I expect a partial refund on my subscription.

pauldv172

Just got off the phone with Wells Fargo. They have a problem on their end and are working on it. I said to try again about 5:00 to 7:00 PM EST. May be fixed by then but no promises.

Philip107

There is an open issue about this.

https://community.quicken.com/discussion/7898890/ongoing-12-18-21-wells-fargo-bank-returns-cc-502-102-or-ol-393-error#latest

Bernie Natter

Same problem here. Started 12/19 and continues.

Boatnmaniac

As noted in the Alert posted today ( https://community.quicken.com/discussion/7904078/new-12-20-21-ol-errors-with-quicken-for-windows#latest) this is an issue that is affecting a number of banks...and it is caused by a service provider that has experienced some sort of power outage.

If you want to be kept updated on the status of this issue, be sure to bookmark it.

Philip107

Many banks are affected. I hope it wasn't a cyberattack.

Bob.

Wells just worked for me twice. Going to try to pay a bill

Boatnmaniac

It just worked for WF for me, too.

just4tim

Now Quicken is only updating Wells Fargo download and will not update any of the other companies on the list. Wells Fargo show "Completed" in the update window and all of the other reflect "Data Processing" but never update, even after an hour!!

Quicken Jasmine

Hi @just4tim,

Thank you for contacting the community, we are sorry that you are experiencing this issue. We do currently have an active alert regarding one-step updates and syncing data right now. I have included the link so you can bookmark this alert and stay up to date on any information and resolutions that may be found in regards to this error.

https://community.quicken.com/discussion/7904619/new-12-28-21-slowness-or-errors-when-performing-a-one-step-update#latest

Thank you,
Quicken Jasmine