Citi Update Error CC-502

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tralfamadore
tralfamadore Member ✭✭✭
edited February 2022 in Download, Add/Update Accounts (Windows)
Can't update any Citi accounts. This has been happening for at least a week. Any help?
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Best Answer

  • Sherlock
    Sherlock Member ✭✭✭✭
    Answer ✓
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    Please provide the version of Quicken being used: select Help > About Quicken

    Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab

    If you haven't already, you may want to review: 

    https://community.quicken.com/discussion/7898164/ongoing-2-3-22-citi-bank-citi-cards-cc-502-102

    https://www.quicken.com/support/error-when-updating-accounts-cc-502

    Intuit continues to have difficulty maintaining the Express Web Connect connection method for Quicken.  If the accounts are available at Citi Cards, I suggest you deactivate the Online Services of all account registers available a Citi Cards and clear the name of the financial institution on the General tab of the Account Details window.  After you have deactivated the Online Services of both account register and cleared the financial institution name on the General tab of the Account Details window available a Citi Cards, select Tools > Add Account..., search for Citi Cards, select Advanced Options, and choose Direct Connect.  After you authenticate, Quicken should provide a list of the available accounts and allow you to link the account to the appropriate existing registers.

    You may need allow Quicken access to your Citi account at https://citi.com/datamanagement 

    Note: When we change the connection method, the initial import may present duplicate transactions which may be deleted.



Answers

  • Sherlock
    Sherlock Member ✭✭✭✭
    Answer ✓
    Options
    Please provide the version of Quicken being used: select Help > About Quicken

    Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab

    If you haven't already, you may want to review: 

    https://community.quicken.com/discussion/7898164/ongoing-2-3-22-citi-bank-citi-cards-cc-502-102

    https://www.quicken.com/support/error-when-updating-accounts-cc-502

    Intuit continues to have difficulty maintaining the Express Web Connect connection method for Quicken.  If the accounts are available at Citi Cards, I suggest you deactivate the Online Services of all account registers available a Citi Cards and clear the name of the financial institution on the General tab of the Account Details window.  After you have deactivated the Online Services of both account register and cleared the financial institution name on the General tab of the Account Details window available a Citi Cards, select Tools > Add Account..., search for Citi Cards, select Advanced Options, and choose Direct Connect.  After you authenticate, Quicken should provide a list of the available accounts and allow you to link the account to the appropriate existing registers.

    You may need allow Quicken access to your Citi account at https://citi.com/datamanagement 

    Note: When we change the connection method, the initial import may present duplicate transactions which may be deleted.



  • Jason Terry
    Jason Terry Member ✭✭
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    I have been having the same issue for about the same amount of time. R38.29 Build 27.1.38.29
  • tralfamadore
    tralfamadore Member ✭✭✭
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    Windows 10; Quicken Ver R38.29; Build 27.1.38.29; Citibank - Express Web Connect
  • tralfamadore
    tralfamadore Member ✭✭✭
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    :) Sherlock: your fix worked. All accounts updated fine. Financial Institution on General Tab now "Citi Cards" and all accounts have "Direct Connect" as connection method. Also, first went to my Citi online login and added access.

    Thanks for the assistance.
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