Crashing During One Step Updates and Online Services Resetting

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Saboljj
Saboljj Member ✭
edited March 2022 in Errors and Troubleshooting (Windows)
Help, Quicken is now useless to me. After the program updated to R38.29 Build 27.1.38.29 on Windows 10 home, the program reliably crashes when updating starts on either of the two web-connect accounts, after successfully updating two direct connect accounts. Notice there is a "one-time" sync to cloud also happening simultaneously that hangs.
Also, the program similarly hangs when I go to Online Services for either of the two web-connect accounts and try to reset or deactivate them. So, I can't even reset those accounts to help past this problem.
I validated/repaired the data file several times: "QDF - No errors; QEL - All internal consistency checks passed"
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Best Answer

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Answer ✓
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    If you haven't done so already, I'd try the following actions:

     

    Validate and Supervalidate instructions

    First save a backup file prior to performing these steps

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 30 secs)
    7. Reopen Quicken and see if the issue persists.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Supervalidate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 30 secs)
    7. Reopen Quicken and see if the issue persists.

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Answer ✓
    Options

    If you haven't done so already, I'd try the following actions:

     

    Validate and Supervalidate instructions

    First save a backup file prior to performing these steps

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 30 secs)
    7. Reopen Quicken and see if the issue persists.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Supervalidate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 30 secs)
    7. Reopen Quicken and see if the issue persists.

  • Saboljj
    Saboljj Member ✭
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    Thank you! I'm not sure what different happened....the version and build numbers remained the same, and the validate file process was the same (except that I did not close the data log, close Quicken for 30 sec) BUT, IT WORKED. I didn't have to go to the Super Validate process at all.
  • nzeda@
    nzeda@ Member ✭✭✭
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    The suggested steps above with new patch, validation and supervalidation did not work for. One step updates is freezing up since I renewed my yearly subscription yesterday.
  • aplanedrvr1
    aplanedrvr1 Member ✭✭
    edited February 2022
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    [Removed-Duplicate]
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