Release R41.19 needs to be deleted

jsarp2
jsarp2 Quicken Windows Subscription Member ✭✭
edited August 2022 in Paying Bills, Online Billers & Reminders (Windows)
This last update R41.19 set my computer back to when in october 2021 the program didn't work at all. Quicken support looked into it and said it was my computer, but I've been able to work it out after I fixed it without their help. This latest release set me back to the October version; everything since October 20 has disappeared with the release. I tried my backup from 7/7/22 and I guess it's now corrupted.
SOMEONE PLEASE TELL ME HOW TO GET RID OF THIS LATEST RELEASE so I can use the program. Thanks,
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Answers

  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    edited July 2022
    To revert to an earlier release, I suggest you perform a clean uninstall, install while disconnected from the internet, update by applying the appropriate patch, and restoring a data file saved prior to updating from the earlier patch release.  Normally, I would provide a link to the Quicken Support page on the clean uninstall however, Quicken Support decided to archive the page mistakenly thinking it was no longer needed.  Here's a link to the page as saved on Internet Archive: https://web.archive.org/web/20210510044051/https://www.quicken.com/support/using-qcleanui-uninstall-quicken  If you did not preserve an earlier installation program, you may download the US subscription version at: https://www.quicknperlwiz.com/install-for-quicken-2018---subscription.html  To update Quicken, I recommend you download and apply the appropriate patch from:https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has or http://www.quicknperlwiz.com/quickenpatches.html

    To prevent Quicken from applying an update without your approval, I suggest you set Windows UAC settings appropriately (choose default or always notify).
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    For whatever it's worth, R 42.8 is now available for downloading from Help / Check for Updates or download and install the Mondo Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

  • jsarp2
    jsarp2 Quicken Windows Subscription Member ✭✭
    i'm downloading the old version on my quicken account online as we speak. I'm crossing my fingers that the messed up version doesn't reload.
  • jsarp2
    jsarp2 Quicken Windows Subscription Member ✭✭
    So I had no idea where to look for an older version of Quicken other than before they became 'subscription'. So I can install an older version, but what is the right 'patch' to install that won't ruin my files, since that's what caused my current problem and also the one in Oct 2021?
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    jsarp2 said:
    So I had no idea where to look for an older version of Quicken other than before they became 'subscription'. So I can install an older version, but what is the right 'patch' to install that won't ruin my files, since that's what caused my current problem and also the one in Oct 2021?
    You should be able to determine the release you were using before you had the current problem.  When Quicken updates itself, Quicken saves a Quicken file backup in the automatic backup folder with the original release imbedded in the name of the Quicken backup file.  The automatic backup folder is typically the BACKUP folder in the Quicken folder in the user's Documents folder.
  • jsarp2
    jsarp2 Quicken Windows Subscription Member ✭✭
    Sherlock, when I tried instructions to clean uninstall I downloaded the 'MISClean.exe' and 'QcleanUI.exe' files to a desktop file, as instructed. When I clicked on the 'QcleanUI.exe' file I got an error message "MISClean32.exe' is required for Qclean to run properly. Please make sure that "MISClean32.exe' is in the same directory as this tool.

    Qclean will now exit.

    I did download that MIDClear32.exe file, but with it a file called 'Unconfirmed 588194.crdownload' downloaded - looks like an empty file? Don't know what i'm doing wrong?
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    jsarp2 said:
    Sherlock, when I tried instructions to clean uninstall I downloaded the 'MISClean.exe' and 'QcleanUI.exe' files to a desktop file, as instructed. When I clicked on the 'QcleanUI.exe' file I got an error message "MISClean32.exe' is required for Qclean to run properly. Please make sure that "MISClean32.exe' is in the same directory as this tool.

    Qclean will now exit.

    I did download that MIDClear32.exe file, but with it a file called 'Unconfirmed 588194.crdownload' downloaded - looks like an empty file? Don't know what i'm doing wrong?
    The MSICLEAN.exe link should download the MSIClean32.exe program required by QCleanUI.exe program.  I suggest you try again.
  • jsarp2
    jsarp2 Quicken Windows Subscription Member ✭✭
    I did. I tried it 3 times. It did download MSIClean32.exe, but I got that error message and that weird other downloaded file.
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    jsarp2 said:
    I did. I tried it 3 times. It did download MSIClean32.exe, but I got that error message and that weird other downloaded file.
    I suspect your anti antivirus or anti malware program may be at fault.
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