Memo/Notes disappear after sync

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ubercool
ubercool Member ✭
edited September 2022 in Errors and Troubleshooting (Mac)
I noticed last evening that my memo/notes fields disappeared after syncing. I don’t believe I have ever seen before, extremely annoying and disappointing. :neutral:
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  • jacobs
    jacobs SuperUser, Mac Beta Beta
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    Are you saying the field is not visible on the screen (e.g the column is just missing), or that the column is there but the text in transactions is missing?

    What sync action did you take. Were you using the Quicken Mac program on your Mac, and you did Accounts > Sync to Mobile? Or were you using the mobile app or web interface?
    Quicken Mac Subscription • Quicken user since 1993
  • ubercool
    ubercool Member ✭
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    I only use the desktop Mac app and simply clicked the "Update Accounts" button (circular arrow) like I always do.
  • jacobs
    jacobs SuperUser, Mac Beta Beta
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    Yes, and I am asking if the Memo/Notes columns is visible but all the transactions have no text in that column, or if the Memo/Notes column isn't visible at all. You said Memo/Notes "disappeared", but it wasn't clear to me which of these possibilities you meant. 

    Also, check your Preferences > Mobile, Web & Alerts to see if Sync is turned ON or OFF.
    Quicken Mac Subscription • Quicken user since 1993
  • ubercool
    ubercool Member ✭
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    Sorry, not the column is missing, just all the transaction information I added before syncing.
  • jacobs
    jacobs SuperUser, Mac Beta Beta
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    @ubercool Did you check your Preferences > Mobile, Web & Alerts to see if Sync is turned ON or OFF?
    Quicken Mac Subscription • Quicken user since 1993
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