When I update the accounts I am not getting getting the message that an "update is required"?

jhbyrnes
jhbyrnes Quicken Windows Subscription Member
edited October 2022 in Errors and Troubleshooting (Windows)
When I update the accounts I am not getting getting the message that an "update is required" for my Chase credit card. Therefore I am unable to complete the instructions for updating to EWC+ connection
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Answers

  • jhbyrnes
    jhbyrnes Quicken Windows Subscription Member
    How can i force an update
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    jhbyrnes said:
    How can i force an update
    Hello @jhbyrnes,

    I am sorry to hear about this difficulty with updates. Thank you for reaching out about this here on the Quicken Community. 

    Have you already tried navigating to Help > Check for Updates in the upper menu at the top of the screen? What do you see after this?

    I look forward to your answers. 

    Thank you,

    Quicken Jared 
  • jhbyrnes
    jhbyrnes Quicken Windows Subscription Member
    updated to R43.32
  • jhbyrnes
    jhbyrnes Quicken Windows Subscription Member
    Popup blockers are turned off
  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    Have you tried running One Step Update and seeing if it gives you the Reauthorize dialog?
    Tools -> One Step Update
  • jhbyrnes
    jhbyrnes Quicken Windows Subscription Member
    Yes I tried one step update and did not get reauthorization required
  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    I suggest you contact Quicken Support to see if they have any ideas on how to fix this.
    Official Quicken® Support - Phone, Chat, or Community
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