Spent a couple of hours online with tech support yesterday trying to troubleshoot a problem with my Quicken data file. The program had been routinely locking up when I added attachments to transactions or imported banking or credit card activity or updating prices to my portfolio.
After the lock up, I had to shut down Quicken in the Task Manager, but then I could not re-open the file. I would have to open another Quicken file then run File Maintenance, Super Validate and point the operation to the damaged file. After SV I could re-open the Quicken data file, but the entire process would repeat after adding a few transactions.
My Quicken data file is 2GB in size, with data dating back to the early 1990's. I've used Quicken since the early DOS versions. I was told by support that I needed to split my file into two smaller files. While this is not what I had hoped to hear, because I had been previously told that file size was only limited by disk space and it should not matter, the truth is that Quicken may not limit your file size, but it will surely fail when the file gets too large.
Personally, as someone who has made a living selling various accounting software packages, this seems to me to be a problem with the back-side file handling system used by Quicken. I would not expect to see these limitations in, for example, a SQL based database. But it seems that Quicken tries to load the entire database when it opens and that means there will be performance issues when the size of the file gets too large.
I also must say that I use Attachments profusely. It is a great feature and had a lot of benefit to me. But it certainly causes the file size to mushroom. I'd like to see Quicken address the file size/performance issue and go to a filing system that can handle larger file sizes without sacrificing performance. I realize not everyone has 30+ years of data in their file, but even smaller files with lots of attachments will push the limits of the program in time.