1st use of Quicken will not accept user credentials

Sandy K
Sandy K Quicken Mac 2017 Member
edited February 2023 in Installing and Updating (Mac)
Just installed Quicken for Mac but when I try to run it the credentials (username and password) I used for set up are not accepted. I changed these a couple of times with no effect. Any ideas?

Comments

  • Sandy K
    Sandy K Quicken Mac 2017 Member
    Further to the above, I start the app, click on "Get help signing into your account, enter my email address, get a code back from Quicken, enter it then it asks for a new password which I enter, then it asks me to log in and bang-go it won't accept my email and/or password!
  • Sandy K
    Sandy K Quicken Mac 2017 Member
    Ok, I can get it to work if I turn off my VPN which I don't really want to do. Now can anyone tell me how I can get Quicken to refund my purchase?
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Sandy K,

    Thank you for reaching out to the Community.
    Sandy K said:
    Now can anyone tell me how I can get Quicken to refund my purchase?
    For refund inquiries, you will need to contact Quicken Support directly for further assistance. Our support agents will have the necessary tools available in order to fulfill your request that this channel, unfortunately, does not.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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