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Quicken is downloading the same number of shares for 4 different securities from Fidelity

sjnap1535

I own different share quantities in 4 different securities yet Quicken is showing the same share quantity 30.385 for each security. Is there a bug in the download? How can I fix this?

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Accepted answers

mshiggins

It sounds like you may be experiencing the known issue with 45.xx versions, securities comparison mismatch. See this discussion for details and a workaround.

https://community.quicken.com/discussion/7923420/after-r45-7-upgrade-securities-show-securities-comparison-mismatch-multiple-fis-edited#latest

Edit to add:

Within the linked discussion there is an answer from @Quicken Anja that mentions Quicken is aware of this issue and will be working on a fix. Here is a link to that answer:

https://community.quicken.com/discussion/comment/20313307/#Comment_20313307

Rocket J Squirrel

Get off of R45. Get the R46.9 mondo patch and apply it.

https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

All comments

mshiggins

It sounds like you may be experiencing the known issue with 45.xx versions, securities comparison mismatch. See this discussion for details and a workaround.

https://community.quicken.com/discussion/7923420/after-r45-7-upgrade-securities-show-securities-comparison-mismatch-multiple-fis-edited#latest

Edit to add:

Within the linked discussion there is an answer from @Quicken Anja that mentions Quicken is aware of this issue and will be working on a fix. Here is a link to that answer:

https://community.quicken.com/discussion/comment/20313307/#Comment_20313307

sjnap1535

This solution worked for me. The erroneous downloaded share balance is now correct and agrees with my account. And Quicken balance is correct. Thanks.

Ps56k2

sjnap1535 said: This solution worked for me.

Do you know what version you WERE running - and which version are you now running ?

Rocket J Squirrel

mshiggins said:

Within the linked discussion there is an answer from @Quicken Anja that mentions Quicken is aware of this issue and will be working on a fix. Here is a link to that answer:
https://community.quicken.com/discussion/comment/20313307/#Comment_20313307

Yes, dated November 15. Today is December 9 with no resolution.

sjnap1535

The problem was fixed. When I updated, it reappeared with the same quantity of securities for 4 securities that I own. But other securities that I own are updated without any problems.
I am currently running version R45.13 and the problem reappeared. I found that reverting back to R44.28 fixed the problem for me. Now my problem is that I cannot seem to update beyond R44.28 without this problem showing up.

sjnap1535

Just updated my software and the problem returned. Very frustrating as I don't feel like I can get update to improve the presentations and handling of the data with this problem showing up. Updated Version r45.21 on windows 10

Rocket J Squirrel

Get off of R45. Get the R46.9 mondo patch and apply it.

https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

NotACPA

There's problems galore with ALL of R45 ... I endorse the suggestion to upgrade to R46.9.

sjnap1535

I just updated with the Mondo patch (Release 46.12 was the latest updated release) and I don't see any problems with the shares. Thanks for the help!