Can’t open file - say’s membership expired - it is not

Member ✭✭
edited March 2023 in Errors and Troubleshooting (Windows)
HELP! I cannot seem to use my Quicken anymore. I am getting a message to renew my expired membership; my membership is good until April!

I am trying to create a new file so I can downsize my file. I am used to creating a copy, entering a date range and renaming the file. This did not work, none of my accounts appeared, password vault was empty.

Now, I cannot open my original file because my membership is coming up expired. I have signed on several times, I have checked the membership dates.

I am at a loss of what to do! I am trying to pay my bills and I can't!

Comments

  • Moderator mod

    Hello @Fran101,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling it.

    Let us know how it goes!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

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