Cannot login - changed password- I am outside US (edit)

Quicken Windows Subscription Member
edited April 2023 in Signing in, Passwords, and Activation (Windows)

Hi all, just purchased a new subscription after many years and am unable to use it.

I logged into my account prior to the purchase/download, then decided to change what was a very old password.

Received the code, entered it, added a new password, received a message and an email that the password was changed, then failed to login on the website and/or the software.

The old password doesn't work, the (5) new passwords don't work.

I am (currently) outside of the US, if that makes any difference.

Appreciate any suggestions you may have, thank you

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Comments

  • Quicken Windows Subscription Alumni ✭✭✭✭

    Being outside the US …

    are you just connecting to Internet from wherever you are - or using a VPN ?
    Do you receive the "invalid credentials" error message ?

  • Quicken Windows Subscription Member

    I tried both, without the VPN first.

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Have you tried a VPN connection to a US IP address?

    Quicken Subscription HBRP - Windows 10
  • Quicken Windows Subscription Member

    Yes, when I tried the VPN I used the US locations

  • Quicken Windows Subscription Alumni ✭✭✭✭

    try this -

    Invalid Credentials in Log in - SOLVED

    GeraldoCWB
  • Unknown
    Unknown
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