Quicken freezes when adding files to transactions

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amkm
amkm Member ✭
edited April 2023 in Errors and Troubleshooting (Windows)
Most of the times adding scanned PDF files, images or clipboard content to Quicken transactions causes Quicken to freeze with a flashing cloud-arrow icon (or sometimes without the icon). The only way out is to use the Windows task manger to close Quicken, then re-open Quicken to discover whether the file attached to the transaction or not.

Problem has been present for a long time, however, I didn't report it sooner because I don't have the time to be on the phone for hours to end up without a solution, but I reported this already twice (ticket number 9722915 and 10029023) and I am still waiting for a solution.

The calls to Quicken support agents and hours of troubleshooting failed to solve the problem.

This has been reported at least on another discussion but it is closed without a solution.

This is very annoying. How long do we have to wait for a solution?
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Comments

  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
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    Hello @amkm ,

    We are sorry about this problem with freezing when adding attachments. Thank you for inquiring about this here on the Quicken Community.

    First, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    • Navigate to Edit
    • Preferences...
    • Quicken ID & Cloud accounts
    • Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    • Follow the prompts to Sign Out
    • Sign back in using your Quicken ID (email) and password

    Let us know how this works.

    Thank you,

    Quicken Jared

  • amkm
    amkm Member ✭
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    Hi Jared,

    I followed all your instructions but didn't work as the problem continues to happen. This has been reported by various users long ago. Please find a solution.

    Thank you

  • jeanlucpare
    jeanlucpare Member ✭✭
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    I turned Quicken mobile to off and it works good now. The trouble is there.
  • amkm
    amkm Member ✭
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    Thank you jeanlucpare. I turned off the sync with the following steps but the problem persists:

    Edit > Preferences > Mobile & Web > I turned off the option to sync (to view finances on the Quicken Mobile & Web apps).

    Is this how you turned mobile off? You don't use mobile/web services? I do. Do you turn on and off the sync every time you need to attach documents?

    Thanks again.

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