Credit Card accounts balances are reversed

skpnsf
skpnsf Quicken Mac Subscription Member ✭✭
edited May 2023 in Errors and Troubleshooting (Mac)

Since the last updte some of our crecit card accounts ballances are going in reverse. So, when a charge is made, the ballance goes down and when a payment is made the ballance goes up. The opposite way it should show.

What has happend and how do we fix it?

Answers

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    Is the balance in the credit card account negative — red numbers with a minus sign? Or positive — black numbers?

    Quicken Mac Subscription • Quicken user since 1993
  • skpnsf
    skpnsf Quicken Mac Subscription Member ✭✭

    No,, somewhere along the line when Quicken updated, it duplicated payments taking the account way way into the possitive, thus looking like it was reversed. Once I removed the duplicate payments, it corrected the issue.

    Thanks for your reply !

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    I was hoping it was something like this, an indvertent payment which pushed the account balance positive. Glad you got it resolved!

    Quicken Mac Subscription • Quicken user since 1993
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