5/3 bank double downloads

dzl8r
dzl8r Quicken Windows Subscription Member ✭✭
edited June 2023 in Errors and Troubleshooting (Windows)

Yesterday and today I downloaded my accounts and previously reconciled items from the beginning of the month showed up as new. Yesterday it was 3 today it was 5. Anyone else have this problem?

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @dzl8r,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Which financial institution(s) is this happening with? What is your connection method with those financial institutions? To check that, go to Tools>Account List, click the Edit button next to the account, and it will show you the Financial Institution name and Connection Method on the Online Services tab.

    Win connection method and FI.png

    Was there anything that happened before you started getting duplicates, such as needing to disconnect/reconnect, reset, or reauthorize the affected accounts?

    Thank you.

    Quicken Kristina

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