One Step Update Summary Missing Data

Marv Weisberg · June 2023

One Step Update appears to be working properly (updating 11 bank and credit card accounts) but the Summary only shows 4 having been updated.

markus1957 · June 2023

The behavior you describe is typical of a corrupted runtime.dat file. Review this thread for solutions.

Boatnmaniac

Apr 1, 2023

@Jerry Pederson - If you have not already done so you might want to try doing what I did yesterday. For me, it fixed the date/time stamp (see my previous post) and perhaps it will for you, as well.
Back up your data file before proceeding.
Do a Windows Explorer search for runtime.dat.
When the search is completed, delete all of the runtime.dat files that were found.
Open Quicken and run OSU. This will create a new runtime.dat file.
Open Account List and identify those accounts that still show "Not Available" in the "Last Download" column.
Then go account-by-account: Edit > Account Details > Online Services tab > Reset Account > if/when prompted, be sure to Link the download to the existing account in Quicken. When completed, see if there is now a date/time stamp in the "Last Download" column. If there is, then proceed to the next account and repeat this step.
If step #6 did not fix the issue: Edit > Account Details > Online Services tab > Deactivate > Set Up Now > if/when prompted, be sure to Link the download to the existing account in Quicken.. When completed, see if there is now a date/time stamp in the "Last Download" column. If there is, then proceed to the next account and repeat step #6.
If step #7 did not fix the issue: Repeat this process. As noted in my previous post, on the 1st out of 7 data files that I did this for it took 3 attempts to get this missing date/time stamp issue resolved….but the other 6 data file fixes proceded smoothly and fixed on the 1st attempt. Hopefully it will take just 1 pass to fix it for you.
Let us know what your results are.

Boatnmaniac · June 2023

I agree that it does sound like a corrupted runtime.dat file issue. But I'm also embarrassed to see that my post referenced by @markus1957 has an error in it that I did not notice and correct earlier:

#5 says to "Open Add Account…." but it should say "Open Account List…."

I hope anyone trying to use this "fix" process was able to figure out for themself the error and that it did not sideline anyone.

I have asked a Moderator to correct this since the thread is now closed and I can no longer do that myself.

UPDATE: A moderator did complete the correction in the linked post and it is also now corrected in this thread.

Marv Weisberg · June 2023

Thanks to everyone for the suggestions. Deleting runtime.dat and then running osu seems to have resolved the summary issue.

Ps56k2 · June 2023

sometimes the Summary screen doesn't show some of the Accounts actually downloaded.

You can try UN-clicking the [x] at the bottom for the … [ ] Show just the Last Update

Marv Weisberg · June 2023

The box is not clicked. The summary has always been correct for many years (since I converted from Quicken for DOS. This behavior just started occurring earlier this week.

Marv Weisberg · June 2023

Hello???

Ps56k2 · June 2023

take a look at each Quicken Account - and note the download protocol..

Direct Connect - Express Web Connect - Express Web Connect +

Sometimes OSU Summary shows the last set of results by protocol “batch” … so some appear, and some don’t-

Marv Weisberg · June 2023

Doesn't seem to be consistent by protocol. Some that show up are direct connect, others are express web connect. Same thing with the ones that don't show up.

whodiini · June 2023

I have the same issue. First here is a recommendation that I unfortunately did not follow. Before every update look and see what changed. If there are a lot of new additions, don’t update because quicken QC is awful. Wait for several more updates to fix what they broke,

if you do not get a summary with the updates, it’s because it’s not updating correctly. For me, one step update would finish with no errors but also missing summaries. It was not actually updating correctly. I had to go to each account, do a reset and only then would it update correctly. Also, once it updates, several accounts were missing entries.

This latest quicken update is a mess. The last several updates were fine.

markus1957 · June 2023

The behavior you describe is typical of a corrupted runtime.dat file. Review this thread for solutions.

Boatnmaniac

Apr 1, 2023

@Jerry Pederson - If you have not already done so you might want to try doing what I did yesterday. For me, it fixed the date/time stamp (see my previous post) and perhaps it will for you, as well.
Back up your data file before proceeding.
Do a Windows Explorer search for runtime.dat.
When the search is completed, delete all of the runtime.dat files that were found.
Open Quicken and run OSU. This will create a new runtime.dat file.
Open Account List and identify those accounts that still show "Not Available" in the "Last Download" column.
Then go account-by-account: Edit > Account Details > Online Services tab > Reset Account > if/when prompted, be sure to Link the download to the existing account in Quicken. When completed, see if there is now a date/time stamp in the "Last Download" column. If there is, then proceed to the next account and repeat this step.
If step #6 did not fix the issue: Edit > Account Details > Online Services tab > Deactivate > Set Up Now > if/when prompted, be sure to Link the download to the existing account in Quicken.. When completed, see if there is now a date/time stamp in the "Last Download" column. If there is, then proceed to the next account and repeat step #6.
If step #7 did not fix the issue: Repeat this process. As noted in my previous post, on the 1st out of 7 data files that I did this for it took 3 attempts to get this missing date/time stamp issue resolved….but the other 6 data file fixes proceded smoothly and fixed on the 1st attempt. Hopefully it will take just 1 pass to fix it for you.
Let us know what your results are.

Boatnmaniac · June 2023

I agree that it does sound like a corrupted runtime.dat file issue. But I'm also embarrassed to see that my post referenced by @markus1957 has an error in it that I did not notice and correct earlier:

#5 says to "Open Add Account…." but it should say "Open Account List…."

I hope anyone trying to use this "fix" process was able to figure out for themself the error and that it did not sideline anyone.

I have asked a Moderator to correct this since the thread is now closed and I can no longer do that myself.

UPDATE: A moderator did complete the correction in the linked post and it is also now corrected in this thread.

Marv Weisberg · June 2023

Thanks to everyone for the suggestions. Deleting runtime.dat and then running osu seems to have resolved the summary issue.

whodiini · June 2023

strange. I searched for runtime.dat and it didnt find any file with that name. Where is it normally located? Thanks

whodiini · June 2023

works like you said. Thanks

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