One Step Update Summary Missing Data

Marv Weisberg
Marv Weisberg Member ✭✭✭
edited July 2023 in Errors and Troubleshooting (Windows)
One Step Update appears to be working properly (updating 11 bank and credit card accounts) but the Summary only shows 4 having been updated.

Best Answers

  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta
    edited June 2023 Answer ✓

    The behavior you describe is typical of a corrupted runtime.dat file. Review this thread for solutions.

    https://community.quicken.com/discussion/comment/20352107#Comment_20352107
  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited June 2023 Answer ✓

    I agree that it does sound like a corrupted runtime.dat file issue. But I'm also embarrassed to see that my post referenced by @markus1957 has an error in it that I did not notice and correct earlier:

    • #5 says to "Open Add Account…." but it should say "Open Account List…."

    I hope anyone trying to use this "fix" process was able to figure out for themself the error and that it did not sideline anyone.

    I have asked a Moderator to correct this since the thread is now closed and I can no longer do that myself.

    UPDATE: A moderator did complete the correction in the linked post and it is also now corrected in this thread.

    Quicken Classic Premier (US) Subscription: R65.17 on Windows 11 Home

  • Marv Weisberg
    Marv Weisberg Member ✭✭✭
    Answer ✓
    Thanks to everyone for the suggestions. Deleting runtime.dat and then running osu seems to have resolved the summary issue.

Answers

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭

    sometimes the Summary screen doesn't show some of the Accounts actually downloaded.

    You can try UN-clicking the [x] at the bottom for the … [ ] Show just the Last Update

  • Marv Weisberg
    Marv Weisberg Member ✭✭✭
    The box is not clicked. The summary has always been correct for many years (since I converted from Quicken for DOS. This behavior just started occurring earlier this week.
  • Marv Weisberg
    Marv Weisberg Member ✭✭✭
    Hello???
  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited June 2023

    take a look at each Quicken Account - and note the download protocol..

    Direct Connect - Express Web Connect - Express Web Connect +

    Sometimes OSU Summary shows the last set of results by protocol “batch” … so some appear, and some don’t-

  • Marv Weisberg
    Marv Weisberg Member ✭✭✭
    Doesn't seem to be consistent by protocol. Some that show up are direct connect, others are express web connect. Same thing with the ones that don't show up.
  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta
    edited June 2023 Answer ✓

    The behavior you describe is typical of a corrupted runtime.dat file. Review this thread for solutions.

    https://community.quicken.com/discussion/comment/20352107#Comment_20352107
  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited June 2023 Answer ✓

    I agree that it does sound like a corrupted runtime.dat file issue. But I'm also embarrassed to see that my post referenced by @markus1957 has an error in it that I did not notice and correct earlier:

    • #5 says to "Open Add Account…." but it should say "Open Account List…."

    I hope anyone trying to use this "fix" process was able to figure out for themself the error and that it did not sideline anyone.

    I have asked a Moderator to correct this since the thread is now closed and I can no longer do that myself.

    UPDATE: A moderator did complete the correction in the linked post and it is also now corrected in this thread.

    Quicken Classic Premier (US) Subscription: R65.17 on Windows 11 Home

  • Marv Weisberg
    Marv Weisberg Member ✭✭✭
    Answer ✓
    Thanks to everyone for the suggestions. Deleting runtime.dat and then running osu seems to have resolved the summary issue.
This discussion has been closed.

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