Quicken becomes unresponsive - Quicken Status Update displays
Comments
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hi everyone. I agree with Bill and Walter. I spent an hour on phone with quicken support and they sent me to the same link provided above to revert back to version 50.8. I had to also download and open the file to reinstall the prior version but now everything is working again. He did say he has heard of others with this issue and made a note of it on my account so lets all hope Quicken figures this out and fixes the latest version. Good luck
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Thanks @rotygolf
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Thanks to @rotygolf and others for the help to revert to a prior version. R50.8 is working for me. When Quicken support says they "have heard of others" with this issue, would it not be "everyone"? I think everyone who has updated to R50.13 would be affected. They need to do more than make a note—they need to send a new release that corrects everything. Even then, I would be leery of installing it.
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This worked, thanks Joe!
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this. We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.-Quicken Anja
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Reinstalled older mondo patch 49.33 and problem went away. So must be related to latest mondo patch 50.13 as after that install is when my issue started. UGH!!!!!
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Hello again,
We have created a Community Alert for this issue. Please refer to this link to review the Alert and follow for any and all available information and updates as they become available.
Thank you!
-Quicken Anja
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Same problem here. I'll try downgrading to the previous version.
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Downloaded 50.5 mondo from this url:
Opened my data file and clicked on an investment account. The Quicken Update Status windows pops up, updates and then closes (like you'd expect)!
Everything seems to be fine on the previous release.
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quicken Anja wants us to do their work for them. Personally, I wasted enough time already.
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Quicken Anja - Based on the suggestions posted before your comment, I had reverted to 50.8, and the problem did not occur.
I would assume that you would want me to re-install 50.13 before taking the steps you outlined, so - I did, and am once again running R50.13. However, the problem is no longer occurring. I have done updates on both my bank accounts and brokerage accounts but at this time, there are no new transactions. I am not currently experiencing the problem. If tomorrow, it re-occurs, then I will do the problem report.
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Running the OSU before opening an investment account worked for me.
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No ETA is pretty surprising, I would think this would be an immediate rollback that you would push as an immediate patch. If it's breaking so many customers.
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I tried to download the 50.5 and 49.33 patches and when i run I get this and it doesnt update
What am I doing wrong?
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Seeing the same issue as of today as well.
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Sorry - this is more pertinent.
Very frustraiting that OSU no longer works…
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Thx for the hotfix. Not seeing the issue anymore
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No issues so far. 🤞
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New Info: The morning of 6/22 (Eastern Time), I received notification there was an update available (R50.14). The update information specifically mentions it is fixing this problem. So, I updated to R50.14. I was able to successfully download new transactions from both my bank and brokerage accounts and there was no issue presented.
I will likely close this discussion later today. Thanks all.
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When is this problem going to be fixed? The "Quicken Update Status" appears as soon as Quicken starts. While it says "connecting" I am unable to use the software. I check my expenses daily. This has been going on for over a week,
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When I try to use a patch I get an error message.
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There was an update Friday that solved this issue for me. Please make sure you have the latest update - R50.14. It is saying one more update since then that has to do with auto reminder R50.15 that I have not done yet. 14 solved the issue you are describing.
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If you haven't done so already, please start a new separate discussion and tell us more about this error message.
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