"It's not your fault" error when trying to connect to T Rowe Price [Edited]

GerryRoston
GerryRoston Member ✭✭
edited August 2023 in Errors and Troubleshooting (Windows)

I just purchased a new security at T Rowe Price - I already own several and they are all in Quicken - which means that I have to create a new Quicken account. So, I opened the account list, clicked the Add Account button, entered T Rowe Price Retirement Plans, indicated that I want ‘Complete transaction and position tracking’, then entered my username and password.

I have been trying this since last Thursday and each time I hit connect, I get a window that says ‘Sorry. We encountered an error. (It’s not your fault.)' However, using the exact same username and password, I am able to login to the T Rowe Price website. As such, I strongly suspect that this is a Quicken issue and I really want them to fix this major [Removed - Language]. Any suggestions?

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @GerryRoston,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Due to the nature of this issue, I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    Quicken Kristina

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