Windows 10 Desktop - Quicken version R51.10 - Password Required on Opening

Been having an issue for the last 6 weeks or so. Every few days (not all the time) when opening Quicken I am being asked to enter my password. I have been a user for many years and this never happened before. Curious if this is an issue or a change that has been made in one of the recent updates and can expect it to continue? Thanks

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jgreen8240,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

    Could you please specify exactly which password you are being prompted for (i.e.: data file password, Quicken ID password, financial institution credentials, etc)?

    It may also be helpful if you could provide a screenshot of the password prompt screen you are receiving. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • jgreen8240
    jgreen8240 Member

    Thanks Anja for your response.

    The password I am referring to is the Quicken ID password. When it happens it is on reopening the program. Since it only happens occasionally I can not easily get you a screenshot. Basically it is a small dialogue box that opens up on startup requiring you to enter it for the program to open fully. Grabbed this image from the internet that approximates what I see. Thanks for your help.

  • jgreen8240
    jgreen8240 Member

    Hi - I was asked now on opening Quicken to sign in so was able to capture it for you. Again it is intermittant and just trying to understand if this is something to expect now. Thanks

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for following up with the screenshot!

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)

    Keep in mind that the sign-in pop-up dialog may continuously keep popping back up throughout this process, in which case you will need to continue closing it each time it pops up until you reach the full sign-in screen.

    I hope this helps!

    -Quicken Anja
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  • jgreen8240
    jgreen8240 Member

    Thanks Anja - followed your suggestion. Of course will need to see in the coming day whether this problem is corrected.

  • jgreen8240
    jgreen8240 Member

    Hi Anja,

    Since signing out and back in I now get the sign in box every time I reopen the program. If you have any other suggestions please let me know.

    Thanks

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