Windows 10 Desktop - Quicken version R51.10 - Password Required on Opening

Question

Been having an issue for the last 6 weeks or so. Every few days (not all the time) when opening Quicken I am being asked to enter my password. I have been a user for many years and this never happened before. Curious if this is an issue or a change that has been made in one of the recent updates and can expect it to continue? Thanks

jgreen8240 · Answer

Hi Anja,

Since signing out and back in I now get the sign in box every time I reopen the program. If you have any other suggestions please let me know.

Thanks

jgreen8240 · Answer

Thanks Anja - followed your suggestion. Of course will need to see in the coming day whether this problem is corrected.

Quicken Anja · Answer

Thank you for following up with the screenshot!

If you haven't already, I suggest you try signing out of your data file completely and then signing back in. However, I do recommend that you first save a backup file prior to performing these steps.

* Navigate to Edit
* Preferences...
* Quicken ID & Cloud accounts
* Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
* Follow the prompts to Sign Out
* Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)

Keep in mind that the sign-in pop-up dialog may continuously keep popping back up throughout this process, in which case you will need to continue closing it each time it pops up until you reach the full sign-in screen.

I hope this helps!