Etrade Brokerage Services Transferred to Morgan Stanley

All I had to do was update the E*TRADE account in Quicken with the new 9 digit account number without the space.

Before I tried updating the account numbers, I just deleted the accounts in Quicken and tried to re-add them through Quicken E*Trade connect. Now it will not connect with the error "OFX Error: 16503"

I was perplexed as well, and it sounds like you already did this, but here's what I did and it worked great: Right click on your account in the sidebar (or 2 finger click on touchpad = rt click),

1. Open Account Settings in menu
2. Choose the Downloads tab
3. Disconnect Account
4. Then go back to connect (or reconnect - can't remember the exact description)
5. In the choices of institutions search for E*Trade in the search field (just spelling it "etrade" works)
6. You'll get presented with a multitude of E*Trades, but choose the brokerage with the us.etrade.com notation
7. When you log in it will automatically find your account and present it to you. If it's correct, just reconnect and you're good to go. The system will automatically update your account numbers when it reconnects

As a side note - if you have the companion savings account, it now finally works. Either set it up from scratch or go to settings and when you get to step 6, choose "E*Trade Bank" and it will make that download functional. Mine never worked and I've seen others say the same thing, so not sure how big of a relegation this is to you

Glad I found this before doing anything else also getting the OL-304-A.

Just logged into Etrade using browser. At top was a message about the account number changes and a link to view a table of the old to new numbers. All I had to do was edit each of the 3 Etrade accounts in Quicken to update the account numbers to the new numbers (without any spaces). Then a new Update from Quicken connected normally and was able to see all of my accounts again.

Thanks

I use Windows and was able to change the account numbers to the new ones given by E-Trade, and everything worked. I did not do this for my "managed account" because unlike the other accounts, Etrade has closed that account, not just given it a new number. They then opened a new Morgan Stanley management account with those assets, yet you don't see any sell or buy transactions in the old or new online accounts online, so I'm hesitant to close my old Quicken managed account & open a new Morgan Stanley (it would not really show what happened). Part of me wants to try just putting the new account number in and try a transaction update, but these new style of managed accounts are different, in that they still show when you go to Etrade, but if you want full access you have to go to the Morgan Stanly site. I'm just not going to change anything for now - this is a chicken & egg scenario…

You made my day, bud!

When I select the financial institution as Morgan Stanley Wealth Management, I get “We couldn’t get information about Morgan Stanley Wealth Management,” even though I selected it from Quicken’s suggestion. When I had earlier tried various e*Trade options, I either got linkage for only my equity accounts — nothing for my e*Trade bank accounts — or “We couldn’t get information…”

I've been able to download transactions from Morgan Stanley E*Trade after the conversion during September 2023 with the exception of interest payments on cash balances in the E*Trade accounts. All other transactions are downloading fine but interest payments on outstanding cash balances don't download. Anyone else experience this issue or have any suggestions?

I just called Quicken customer support and after a half an hour of trying everything the agent told me there was a known issue connecting Etrade to Quicken on both Mac and Windows and that they were presumably working to fix it. Not sure as to why she didn't just tell me that at the beginning of the call to avoid wasting both our time, but if anybody has had luck updating transactions via Quicken Etrade please let us know.

Same problem. When it was E*trade all info was downloaded for CDs to register them with Quickeng, including dates of maturity and yield. It was really easy to manage these assets. Since the Morgan Stanley change, the info doesn't include this information in the proper sequence for Quicken to list it correctly, which is real hassle when you're trying to manage a lot of CDs. For example, the issuing bank's name is all that's registered under the "Securities" category. So if I buy another CD from the same bank, all I get is the bank's name again when it should be listed as a different security. This confuses quicken and both CDs get listed as the same security. Please say that Quicken and the new owners of E*Trade are trying to rectify this.

I did this the day the account numbers changed, but it had no effect on the changed method of downloading CD and bond information from the new Morgan Stanley account numbers as I mention in a post above.

I had a few issues when the transition from ETrade to Morgan Stanley occurred, and most finally worked themselves with a little help from myself.

However, this bond and CD name issue is something I've yet to tackle. I have a brokerage account with Etrade that holds ten CDs/bonds. When I update this account, Quicken shows me that message that there is a discrepancy between the brokerage's records for the number of shares held and my Quicken records. Quicken tells me that none of the ten bonds/CDs in Quicken have any shares in the brokerage's records, and instead the brokerage has ten bonds/CDs that are not represented in Quicken at all. This is because Morgan Stanley changed the naming convention of the bonds/CDs so Quicken is not seeing how to match the brokerage reported securities to what I've got in Quicken. This is very strange for two reasons, at least. One, the naming convention being sent by Morgan Stanley is junk. It's hard to read, with incomplete information on the securities' maturity dates. Two, I thought there is a unique alpha-numeric identifier for every CD and bond that the brokerages and banks could use when sending data, so that the systems (including Quicken) don't need to rely on a "name". Whenever you go to see a CD/bond and Quicken lets you choose a security from a drop-down list in the "Security Name" field, you can see that alpa-numeric identifier in the left column.

Oh, and a by-product of the CD/bond names from Morgan not matching the old names I've got in Quicken, is that the interest on the securities is downloading as simply "deposit".