Citibank Credit Card Connection

Shelley Belle
Shelley Belle Quicken Windows Subscription Member ✭✭
edited October 2023 in Download, Add/Update Accounts (Windows)

I have tried the workaround for the Citibank two factor authentication and I am still getting the cc-502 when I attempt to set up my credit card account. I do not have the two factor set up on the citibank site and I activated the "Manage Your Desktop Apps" before proceed to do the setup on Quicken. I had purposefully deactivated this account when I could not download any transactions for a while as I found that to be the solution the help desk often proposes. I am using the citi card connection (although I have also tried the citibank one too). Is there a process I am not following correctly? Is there a resolution to the problem?

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  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭

    After you deactivate, don't select Setup Now…

    Select the + /add account button on the Account Bar.

    Type in Cit Cards.

    image.png

    Select Next.

    image.png

    Select Next.

    image.png

    Select Advanced Options.

    image.png

    Select Direct Connect, and then next. The follow the rest of the prompts.

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