Reported number of One Step Update downloads do not match actual number of downloads

nutward
nutward Member ✭✭
edited October 2023 in Download, Add/Update Accounts (Windows)

For each of my four accounts, One Step Update Summary on my latest download reports 0 downloads. However, two of my most used accounts actually contain downloaded transactions, one of them 4 and one of them 6. Every One Step update has had this kind of mistake for quite a while now. I thought a program update would correct this, but it hasn't so far. I using the latest version of Windows 10.

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    What Q Build are you running? Do HELP > About Quicken for this info,

    What financial institution holds those accounts? What type of accounts?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • nutward
    nutward Member ✭✭

    Build 27.1.52.28

    U. S. Bank - bank account

    Visa - credit card account

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    For US Bank, are you downloading via Direct Connect or Express Web Connect? Do TOOLS > Account List for this info.

    I, also, have a credit card at USB, and I'm not having any problems with it, but I pay the $3.95/month for that Direct Connect.

    USB's implementation of Express Web Connect has always been flaky, which is why it'd worth it, to me, to pay for DC.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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