Macy's download error

Gregg107
Gregg107 Quicken Windows Subscription Member ✭✭✭

Macy's download has been failing for several days. The standard troubleshooting steps have no effect. Anyone else having a problem with Macy's downloads? The screenshot below appears when trying to setup OSU for Macy's in an attempt to resolve the issue.

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501

    Support needs to dig a little deeper to resolve this issue for you.

  • Johnrh
    Johnrh Quicken Windows Subscription Member ✭✭

    I have been having the same issue for several weeks.

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    I connected to Macy's credit card today (Oct 14) at 10:17am ET. I've had no recent issues connecting.

  • Gregg107
    Gregg107 Quicken Windows Subscription Member ✭✭✭

    I can connect via their web site, no issues. It's the online OSU within Quicken that is chronically failing. It hasn't worked for about a month now.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    As previously suggested, have you called Quicken Support yet? They need to review your download log file and do their magic on their servers and/or escalate the problem for further research and resolution.

    AFAIK, a call to Support is the only way to get your OSU update problem fixed.

  • DavidPelton
    DavidPelton Quicken Windows Subscription Member

    This appears to be a more global issue. I am hitting it, there is another post from a Mac user who is also hitting this.

    Like Gregg107, I have gone to the Macy's website and verified the same credentials are working and I have reset the account in Quicken. Same results.

    I have also used the "Report a problem to Quicken" in the app and sent all the logs requested to them.

  • Lawrence71
    Lawrence71 Quicken Mac Subscription Member ✭✭

    I have been having the same problem with Macy's on Quicken for Mac. I can sign on to the Macy's website, no problem. But when I try to [re-] connect to Macy's in Quicken I receive error FDP-106 "Account Mismatch"

  • Shak
    Shak Quicken Windows Subscription Member

    Having the same problem for a month now !!

  • Gregg107
    Gregg107 Quicken Windows Subscription Member ✭✭✭

    I've successfully reconnected my Macy's account. It is processing in OSU with no error. However, I have no recent transactions so I can't attest that it is actually working. We don't use the card much at all. However, for now, the OSU error is gone.

This discussion has been closed.