If I uninstall and reinstall, what is lost?

If so, likely ok with minimal pain.

And it tends to have minimal gain too.

Note the "Citi" I was talking about is a Costco Anywhere Citi credit card. It is all I have with Citi.

@Bob.

I have done complete and clean uninstall including all the residual folder and files over 100 times with no issues. However, sometimes installing the Manual Patch over what you already have could be an easier and lower effort option.

@Rocket J Squirrel comment got me thinking (what a strange message that it tells you that you have to add the account), so I did a bit of experimenting.

In a different account I did what @Rocket J Squirrel and got the same message.

Then I added the credit card using Citibank/Express Web Connect.

Then I added the online bill. It worked.

Then I removed the biller and the account, setup the account with Citi Cards/Direct Connect, and then tried to add the biller, it crashed.

Use Citi as the financial institution, not Citi Cards. It won't give you a choice, it will be Express Web Connect.

But note I definitely don't recommend dropping Direct Connect to get the Online Bills to work with it.

@Bob. The problem with using Express Web Connect with Citi/Express Web Connect is its reliability.

Personally, I would never sacrifice that for getting the Citi credit card bill, especially since bills for credit cards tend to be "estimates" anyways. What I mean by that is if you return an item in between the statement close and when the bill is actually paid, the amount paid will be different since the returns will not be included.

No, by "estimate" I meant what I said. If you never have any returns, then maybe the billing will be accurate. But with my wife, no returns would be impossible. But your example probably applies too. Here is the thing, it is impossible to fix such problems. I don't know what the Quicken Developers have told you, but it is impossible.

What is picked up isn't a running balance, it is the statement balance. And even if it picked up the running balance that would be the wrong amount (running balance includes charges after the statement date).

The reason can never be right is because the correct amount isn't known until your payment is actually processed.

In the case of returns, you could have to return just before the payment. In the case of a penalty, they don't know what that is going to be until your payment comes in and it is not enough.

In theory I suppose a bill presentment system could change the amount right after the payment was made, but by that time, you should be able to download the transaction anyways. And you need to get the reminder into the register before the actual payment or you aren't going to get a match. But all of that is academic the third-party service doesn't work that way. At best it picks up the statement balance and there isn't any update of it past that.

Personally, I couldn't care less about getting this bill (I get an email for it directly from the financial institution). The only concerns to have a quick reliable reporting of the charges so that I can detect problems. As for the total, mine are always paid in full, and since the statement closes 20 to 30 days before the actual payment, that is what I would use for cash flow decisions (having at least what is on the statement balance ensures I have enough in the checking account, with returns it is more than I need, but no way I'm going to try to get it down to the penny anyways).