Downloading American Express HYSA transactions

J. Holmes
J. Holmes Member ✭✭✭✭
edited December 2023 in Download, Add/Update Accounts (Mac)

Downloading AX HYSA has worked on and off. Yesterday, I received the email below. With this change, does anyone know which QfM financial institution is intended to be selected e.g. American Express, American Express - Banking, American Express Bank FSB, etc.?

Thus far, only my credit card accounts are showing available for transaction downloads, not HYSA.

Screenshot 2023-11-08 at 9.10.41 AM.png
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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @J. Holmes,

    I suggest contacting American Express directly for further assistance. It is recommended to request to speak to a tier 2 agent or a supervisor as they are generally more familiar with third-party applications such as Quicken.

    Thanks!

    -Quicken Jasmine

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