Opening transaction in an account gets deleted somehow.

Zalo9
Zalo9 Quicken Windows Subscription Member
edited March 2024 in Errors and Troubleshooting (Windows)

This has happened to me twice in the past few months using Quicken Classic Premier (Windows). I go to reconcile a credit card account and it will not balance to zero. So I restore a backup from a month ago and discover the first transaction for the account has been deleted. This is always a reconciled transaction that is years old. I reenter the missing transaction and the account balances to zero.

What could be causing this? Is anyone else experiencing this?

Tagged:

Comments

  • BreakupsAreHard
    BreakupsAreHard Quicken Windows Subscription Member ✭✭

    I am experiencing this issue too. Quicken is deleting random transactions. I just posted a question about this exact same issue.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Zalo9,

    To help troubleshoot this issue, could you please clarify some information? You mentioned you restore a backup and discover the missing first transaction. Is that first transaction missing in the backup, or are you using that backup as a reference to figure out what went wrong in your main file?

    I look forward to your response!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

Categories