We are unable to access our Quicken account & have been unable to get into it for over a year now. O

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Pwgreen
Pwgreen Member ✭
edited March 19 in Signing in, Passwords, and Activation (Windows)

we are unable to use our Quicken account for over a year now. Our Daughter who has been a Quicken user for many years has also tried to assist us to access our account but was unable to do so. It seems to come up on the screen but does not react to entries or to get information.

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  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    edited February 19
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    Your profile shows you have Quicken subscription. What edition of Quicken do you have and is your subscription current? If you have Starter edition and your subscription has expired you will have read-only access to your data file. To regain full use access to your data file you will need to resubscribe.

    If my first paragraph is not applicable to you, please advise which edition and version of Quicken you have installed. You can get this information in Quicken at Help > About Quicken.

    Quicken Classic Premier (US) Subscription: R55.26 on Windows 11

  • Arctic Hare
    Arctic Hare SuperUser ✭✭✭✭
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    https://community.quicken.com/discussion/7947320/we-are-unable-to-access-our-quicken-account-have-been-unable-to-get-into-it-for-over-a-year-now-o

    Have you tried contacting Quicken phone support? That is probably the best option for an issue like the one you have described here.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited February 19
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    what happens when you try to log into the main Quicken online website - with Quicken email User ID / password ?

    Are you a Canada user ?

    https://www.quicken.com/my-account/

    QWin - R54.16 - Win10

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