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One Step Update Freezes

kombos

Recently when using One step update (no computer or software changes)....after clicking on the accounts choice (several or one) the One Step Update Progress just shows waiting and never finishes. I have to quit Quicken using Task Manager. Other Quicken functions seem to be working ok.

Tried the suggested deactivate/reactive per Quicken advice. Did on my PP account and new transactions loaded as expected. BUT…when I tried to run One Step on just the PP account, the One Step froze same way.

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smichels62

As I sit here waiting for my One Step Update to complete (I think it's hung) I can't help but wonder why the fine folks at Quicken weren't nice enough to do us the courtesy of giving us a cancel button or at least leaving the x button enabled. I know, if it's hung it most likely wouldn't do any good anyway but still. The idea that an interactive application doesn't give you the ability to cancel a process is annoying at best. Guess I need to bring up task manager because I don't think it's going to ever finish and I do have better things to do with my life than wait all night for it to complete. Frustrating.

kombos

https://community.quicken.com/discussion/comment/20434580#Comment_20434580

Agree. Can't believe there is no cancel option other than nuking the app….

holderbox

Wait it out. Mine started doing the same thing within the past two weeks. After about 5 mins it completes. [Removed - Rant/Language]

collimaw

My One step update continues to freeze when running. I have validated my data file, made sure OneDrive is not involved, move my file to where Quicken expects it, Uninstalled, Downloaded and Installed the newest version of Quicken from the web site. Signed off and on and still my quicken freezes when One Step Update is run. Need a solution fast please.

RalphC

Create a new test data file. Enter an online account and see if OSU freezes.

smichels62

I really hate to have to kill the app with task manager but when you've been waiting for more than 15 minutes or more for it to complete, you're not left with much choice. I worry that there could be data loss or corruption as a result of killing the app. Might have to make sure I always do a backup before I download transactions or do a backup whenever I exit the app. Seems like every time they fix something, they end up breaking something else in the process. Doesn't give me a warm fuzzy feeling when I use it.

kombos

https://community.quicken.com/discussion/comment/20434605#Comment_20434605

Still spinning and waiting after about 24 hours….

UKR

https://community.quicken.com/discussion/comment/20434735#Comment_20434735

If it's still running, or if you have killed Quicken and tried again, waiting for longer than 30 minutes … What phase of One Step Update is running at the moment? Bank transaction downloading or Sync to Quicken Server?
Can you show an image snapshot of the OSU progress that showing on the screen?

MRLose

Same issue, same problem and wait time described. Verified and fixed but that froze too.

Stumped.

kombos

https://community.quicken.com/discussion/comment/20434820#Comment_20434820

Still stuck after 2 days….bank transaction download.

jimc5011

Is this ever going to get fixed? No bank info or downloads in over 2 weeks! Only way to update is to download the QXF file from the bank.

How about going back to an earlier release that worked!

UKR

If you haven't done so already, for this PayPal - specific issue, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

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Support is only available during posted hours of operation
The phone number can be found at the support website.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
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miklk

What fixed it for me was to disable online access one FI at a time (not the direct connect accounts) . Then Re-enable those accounts. After the 2nd account I did OSU was back to normal.

Otherwise, the full procedure to reset everything seems to work but is more time consuming

NOTE: This will require you to reestablish ALL your FI connections and passwords again so it can be a pain if you have many online enabled accounts

File Menu
Copy or Backup
Create a Copy or Template then Next
Leave all the defaults as is BUT you can change the new file name if desired
Click Save Copy and then open the copied file
Reestablish all your online connections

T-Tr

It is a shame that we pay for the program and Intuit does nothing to fix the issues while the paying customer has to work around.

Timothy Kevin McPike

the solution seems to be to turn off the "pending transactions" option found under teh Preferences menu. that solved it for me. You may have to restore your datafile from a backup first and reset your quicken cloud data. Once I did all of those steps, I've had no further synch to cloud freezes.

grebrown54

I am having the same problem. I have let the process run for quite a while and it still does not move - I end up ending the task with task manager. It is happening with all my accounts where One Step Update has been set up. Very frustrating .. . .

grebrown54

The pending transactions feature had been working . . . I will try and turn it off.

grebrown54

Turning pending transactions off did not change anything.

grebrown54

Well, something happened. I did submit a ticket with Quicken. Now everything seems to be working. I have not turned Pending Transactions back on. We'll see how it goes . . .

I am still having some issues with reconcilliation of one account and I cannot find the $95.00 discrepency.

miklk

What fixed it for me was to disable online access one FI at a time All accounts from same FI (not the direct connect accounts) . Then Re-enable those accounts. After the 2nd account I did OSU was back to normal.

Otherwise, the full procedure to reset everything seems to work but is more time consuming

NOTE: This will require you to reestablish ALL your FI connections and passwords again so it can be a pain if you have many online enabled accounts

kombos

Called customer support. Had me make a copy and try the OSU again. Still froze in the copy.

Gal suggested I either needed to find an old backup copy (from before the problem) or start with a new Quicken file (losing all link to my old data).

As an experiment I just created a new Quicken file. Added my Paypal account. It automatically went out and downloaded the last ~30 days data.

I then asked quicken to do a OSU on this Paypal account and Quicken froze in the waiting mode in the same manner.

miklk

Did you disable all non direct connect accounts and Re-enable them in the copy process or just do a simple copy.

Most people have solved this problem with a disable online and re enabling at each FI

kombos

Simple copy per CS directions.

I can try. What is the correct method to disable? Thanks

miklk

Go to an account

Use the gear icon on right and select edit account details

Click Online services Tab

Click Disable (do that on all accounts from the same financial institution)

When Done, select one of the accounts you disabled and not select Set up Now on the Online services tab and re-setup the accounts (You need to pay attention to the accounts you want to Link to Existing Accounts)

Try One Step update. (When it works, you can stop. If still not working, do another Financial institution. This problem is only showing up in NON Direct Connect Accounts which most brokerages are using)

kombos

https://community.quicken.com/discussion/comment/20438481#Comment_20438481

Thanks for the help. Did this using my new Quicken file that has only my PP account in it.

Disabled, then Set Up Now….still hangs up (left overnight).

miklk

Sorry that didn't fix it like it did for me and many others.

Hopefully, Quicken will find the problem and solution for you.

SullyCuse

I have tried many times to but One Step Update crashes (Never ends). I have to close Quicken via Task Manager. I was going to try and deactivate all the accounts from Online services and readd them, and it won't let me deactivate either. I validated and repaired the file, too.

I am using the latest Quicken Classic for Windows on Windows 11 Home.

Any thoughts?

Dave H

I have recently started having similar freeze issue. It does indicate that all my financial Institutions are "Complete" and it is in the Online Services "Updating your data…" that (at least on the screen) seems to be where the freeze is occurring. The only way to get out as others have suggested is to use Task Manager. A cancel button would be good and at least a better option than killing the app (which probably does not help with the next iteration).

CharlieW49

I have had the same problem for months! I have spent about 5 hours on 6 separate calls. I've been directed to do quite a few different things, none of which worked. They claim that no one else reported this problem . . . which I never believed. Now there is more than enough evidence to the contrary in this string. Right now, my update has been running for 12+ hours.

SullyCuse

Well, I had thpis problem last week. It started working again, after I reinstalled Windows on my machine. Worked this morning. Now, all of sudden, it stoped working again. There has to be something with Quickens connection servers or something. Come on!