CC-501 KeyBank

ccarolla
ccarolla Quicken Windows Subscription Member ✭✭
edited September 2024 in Errors and Troubleshooting (Windows)

i have been getting a 501 error from the update for about 5 days now while trying to download transactions from KeyBank. i am running on windows and have updated Quicken to R58.9.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @ccarolla,

    When Quicken is unable to connect to your bank account for recent transaction information, you’ll receive a message with a CC-501 in the program. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account. You may follow this link to access a FAQ that provides more information.

    As per the FAQ: If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.

    I hope this helps!

    -Quicken Jasmine

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