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    • Quicken won't connect or even see some of my USAA accounts

    Quicken Windows Subscription Member
    edited October 2024 in Download, Add/Update Accounts (Windows)

    I have 8 accounts on USAA that all used to work on Quicken for years. At some point in the last year, some update broke connections on a couple of them. Now no matter what I do, Quicken will not see or connect to 2 of the accounts that are very much open and active on USAA. I have tried deactivating & reactivating accounts, resetting, but nothing works. The problem is that Quicken just doesn't see the 2 accounts. So I have to manually enter transactions for them, which kind of defeats the core value proposition of this software.

    [Removed - Inaccurate/Rant]

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    Comments

    • Quicken Windows Subscription Moderator mod

      Hello @Sampenguin,

      To help troubleshoot this issue, please answer the following questions:

      • Has there been any activity in the accounts in the last 90 days?
      • Are the accounts considered an external account (i.e. are you redirected to a different website when selecting the account on the bank's website)? If so, what URL are you redirected to?
      • Are the accounts a subtype of a different account?
      • Has the financial institution made any recent changes to its website or sign-in process?
      • Are you the owner of the accounts?

      I look forward to your response!

      Quicken Kristina

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    • Quicken Windows Subscription Moderator mod

      Hello @Sampenguin,

      I haven't heard any response from you in a while. Did you still need assistance?

      Thank you!

      Quicken Kristina

      Make sure to sign up for the email digest to see a round up of your top posts.

    This discussion has been closed.

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