CLOSED 10/10/24 Empower Retd. 401K - $0 Investment Account Balance
Our teams have discovered that users with Empower Retd. will not be able to connect with their investment accounts. Due to the ongoing $0 investment account balance issue (explained below), we have blocked connections with the FI while we work on a solution.
Since we have began blocking certain FI's, downloads may result in a message reading "Quicken could not find any accounts for this bank". This is the intended behavior.
This is happening because our OFX Screenscrape (a form of Express Web Connect/Quicken Connect) is able to successfully capture account details but is unable to capture account activity. This is causing the accounts to be successfully added but showing a $0 balance with no activity. We are working with the appropriate parties so that our screenscrape captures all the correct information.
This has been escalated internally, though we do not have an ETA at this time.To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.
Thank you!
(Ticket #11211204)