FDP-105 at Stephenson National Bank - FI_WEBSITE_UNAVAILABLE

RStitt
RStitt Quicken Mac Subscription Member ✭✭
edited February 8 in Errors and Troubleshooting (Mac)

Getting the error above trying to connect and download transactions. I have disconnected the accounts, cleared the password from the keychain, logged out of Quicken, restarted, logged back in, and tried to reconnect the accounts. No success.

I am aware this is usually and issue on the bank's servers, but did not see it listed on the Alerts/Known issues page, and it has been several days, so I am posting it for whatever escalation is appropriate.

MacOS 14.6.1, Quicken Classic Premier 7.10.1 (Build 710.55389.100)

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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @RStitt,

    Are you still requiring assistance?

    Let me know!

    -Quicken Jasmine

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  • RStitt
    RStitt Quicken Mac Subscription Member ✭✭

    No, it seems to have been resolved last week some time. Thanks.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @RStitt,

    Thanks for coming back to let us know! Were there any troubleshooting steps that you took to resolve the issue?

    -Quicken Jasmine

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  • RStitt
    RStitt Quicken Mac Subscription Member ✭✭

    Other than the steps listed in the original post (which made no difference), no. I had to wait until it was fixed on the server side.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @RStitt,

    Thanks for sharing!

    -Quicken Jasmine

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