Windows 11 - Other programs very slow with Quicken running in the background?

briang_simi · February 16

I'm looking for advice on how to best capture metrics on what's going on with my system when it gets slow with Quicken running in the background.

I have what should be a fast system for general use, so I was stumped as to why Windows seemed to be getting very laggy recently - like, "something's definitely wrong here; do I have malware or a problem with my new graphics card?" laggy - I couldn't move windows around on my screen, open new windows, etc., without extreme (e.g., a few seconds per mouse movement) delays. I finally made the connection that the slowness only happens with Quicken open. While the obvious "fix" is to not run Quicken in the background, I can't help but wonder what's changed recently or how to collect objective metrics to help improve future updates.

While I can't pinpoint exactly when the problem started, I probably started noticing around Feb 6, 2025, after installing a new graphics card, expecting performance across-the-board to be improved.

Per Task Manager / Perf Monitor, there's not much in the way of CPU/RAM use during the slowness, but what activity there is seems related to System and/or System interrupts.

It does seem to get worse the more I use Quicken, so maybe there's an issue with Quicken releasing system resources?

I'm currently running Classic Premier R61.17 Build 27.1.61.17 with Windows 11 Pro (although Quicken shows Windows 11 Enterprise).

Processor: 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz, 2496 Mhz, 8 Core(s), 16 Logical Processor(s)

Installed Physical Memory (RAM): 32.0 GB

GPU: Intel(R) Arc(TM) B580 Graphics 12.0 GB

Disks: 2 x Samsung SSD 980 PRO 2TB

Quicken Jasmine · February 16

Hello @briang_simi,

Thank you for reaching out with this issue.

Have you noticed if the slowness occurs when performing specific tasks in Quicken, such as syncing with the cloud, downloading transactions, or updating accounts? Does the slowness seem to increase after Quicken has been running for a while, or does it happen right from the start? Have you observed whether the issue happens only when certain features are in use, like background syncing or automatic updates? Have you checked if the problem persists when Quicken is the only program running, or does it only occur when other programs are open as well? Have you tried any performance-related tools, like Task Manager or Performance Monitor, to track system resource usage during these slowdowns? Do you think the recent graphics card installation might have impacted the performance, or do you suspect Quicken itself is using system resources inefficiently? Did this issue begin after any recent Quicken updates or changes to your system?

Let me know!

mshiggins · February 17

When Quicken is running in the background, what screen is selected? The Home tab? An account register? Something else?

Quicken Jasmine · February 17