Space Coast Credit Union online issues
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FWIW: I have 4 accounts at SCCU. I tried reconnecting those account to Quicken this morning. I was prompted 5 times to enter a code sent to my email and after the 5th time, I got a CC-929 error which I "fixed" by following this:
Then, I tried again after signing back in. This time, I elected to have a code sent via text. I was prompted only once for a code, and was able to link the 4 accounts found to my existing Quicken accounts. All seemed to go OK, except no transactions got downloaded (after so many months of not having a working OSU for SCCU, I expected quite a number). So, I tried OSU again, and now I'm getting CC-503 (incorrect login) which is puzzling since I'm using the same login that connected the 4 accounts successfully. I updated the login in my vault (it was the same anyway) and got CC-503 again. That help file suggests checking the login (it's correct), but the last-resort is deactivating and setting up the accounts again, so I try that next.
This time, single prompt for a texted code. Did I mention how slow "Looking for you accounts" is? It is. It found all four accounts and knew which Quicken ones to link to. So far, so good, it says "Updating accounts". Now I'm prompted to enter another code. Will this happen every OSU? Dunno. "Updating accounts" again with another lengthy wait. I get 21 days of transactions in one account, and none in the others.
I try OSU again to see if I can get the other expected transactions. I'm not prompted for a code (yay!). It succeeds (no CC-xxx errors), but no more past transactions. Well, we'll see how this goes going forward, but the out-of-the-box experience here left much to be desired.
Quicken Classic Windows R60.20
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New day. First launch of Quicken in the morning. Did a OSU. Space Coast prompted me to enter a code which I had texted to my phone. And that slowed down OSU A LOT. Did another OSU but did not get a prompt for a code.
It looks like Space Coast is going to reprompt for codes periodically (maybe when you first open your vault?).
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I was able to get this to reconnect but now all my credit card transactions are loading in as payments and not charges. Any clue how to fix this? I can't seem to get any help from quicken. I went round and round with the chat feature but couldn't get that to engage either.
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After months of no connection with Quicken, Space Coast Credit Union transactions can finally download. However, unlike all of my other financials, SCCU still prompts User for verification code during every One Step Update. Ironically, "Express" Web Connect with SCCU inefficiently takes several minutes to process instead of its former optimal quick download. btw, I have no loans there so cannot comment on other Users' experiences.
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I sent their support an email about prompting every time, and I got a reply stating that my feedback was being sent to the IT department. I also mentioned in that email how SLOW OSU had become since enabling my accounts.
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I also notified SCCU IT about redundant verification code reqmt + excessive long connection lag and encourage other SCCU Members to do the same. Direct contact with a solid explanation of what Users experience is a productive way to help SCCU IT personnel improve our User experiences.
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Electronic lag time for 2FA on SCCU is unacceptable. Suggestion: provide free "quicken" to IT managers at SCCU and require them to log in to their Quicken/Bank accounts twice a day. They should then understand the problem. I realize that security is the issue—but there has to be a more efficient way. Thanks!
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Just tried to reconnect my auto loan with SCCU. The Quicken connection still does not recognize the account as a loan, or list it to link too….
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This is still persisting….
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This weekend, I was getting CC-503 errors when trying OSU. This morning (Monday), I got them again, so I disabled and reenabled online services. That's 20 minutes of my life I will never get back. Was prompted twice for a texted code. So slow.
These are low-volume transaction accounts. Two deposits downloaded as expected, but to my surprise, they were downloaded as payments with odd split amounts. I had to edit them to get them right. Sorry, should have taken a screen shot. I have another deposit planned this week. Let's see how it downloads. I'll open a ticket with SCCU if it's messed up.
Is this their way of getting us to reauthenticate monthly? Or are things this screwed up? Sigh…this is becoming more trouble than it's worth.
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I am now getting deposits to my checking account in the payment column and payments in the Deposit column. Does the bank not know debits and credits ? Accounting 101
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same here
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How do you open a ticket with SCCU?
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To open a ticket with SCCU, login to your sccu.com account. Then click the Mail/Letter icon near upper right of screen. Click "New Message" to write and submit problem issues. I think 'general' category gets to IT the quickest. Good luck.
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After a month since last reported, does anyone else find that SCCU prompts for User verification during One Step Updates? Does download take several minutes when SCCU is involved? By the way, SCCU is the only FI I deal with that asks for multiple verifications with Q. Thanks.
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I only get prompted once. Downloads do take 10x the time of other accounts. Now, if I can get them to put the payments and deposits in the right colums……
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Sure enough. A deposit yesterday downloaded as a payment. Sigh. I'm going to open a ticket.
As a retired software engineer, how could this change happen by the SCCU developers without it being noticed in testing? SMH.
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Most likely they only test the file downloads for Quicken. Those are correct at least.
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I also informed SCCU IT Dept about recent problem and backwards accounting with Deposits into Q payment column and Payments incorrectly populating Q Deposit column. Seems like simple, avoidable concept, eh? Likewise, I mentioned that several minutes pass ONLY when downloads involve SCCU and that extra SCCU user verification step.
After six months of problems faced by Users and some improvements by IT Depts, Users could sure use the Q and SCCU teams to partner for full, lasting solutions.
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Below is the response I got from my ticket. I'm not encouraged by this advice, especially when it's suggested that "Quickens/QuickBooks representatives can assist further by resetting the account and helping with the syncing process." When I have some time to kill I'll try deactivating and reactivating accounts. Color me skeptical. I've already replied to this response asking to get their IT folks involved.
Thank you for contacting the Member Service Center.
I wanted to share a Quickens/QuickBooks troubleshooting solution that has been effective in many cases based on feedback directly from our members. Here are the steps:- Un-sync your account from Quickens/QuickBooks.
- Log out of the Quickens/QuickBooks platform.
- Once logged out, please log back in.
- Finally, re-sync your account to the Quickens/QuickBooks platform.
If these steps don’t resolve the issue, Quickens/QuickBooks representatives can assist further by resetting the account and helping with the syncing process. I hope you find this information useful.
If you have additional questions or concerns, please do not hesitate to contact us by replying to this message or sending a new one. Thank you for choosing Space Coast Credit Union.
Sincerely,
Jairo M.
Contact Center Associate II
Member Service Center0 -
The saga continues. As I mentioned in my last post, I sent a tersely-worded email demanding that their IT folks get involved. The reply below. Anyone happen to have an email address to SCCU's CEO, Timothy Antonition? I can't find one on the website.
Thank you for your response. Please be advised that we have recently been made aware that this is an issue that is affecting several members and we are working diligently to identify the root cause and resolve it as soon as possible. I apologize for the inconvenience this has caused.
If you have additional questions or concerns, please do not hesitate to contact us by replying to this message or sending a new one.Once again, thank you for choosing Space Coast Credit Union.
Sincerely,
Jairo M.
Contact Center Associate II
Member Service Center0 -
Yep, I got the same message AGAIN from SCCU….
Update.. Its now back to working correctly!
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Hello
Thank you for the response. The IT team has advised this issue should be fixed. Please advise if you continue to have any issues and again, I apologize for the inconvenience.If you have additional questions or concerns, please do not hesitate to contact us by replying to this message or sending a new one.
Thank you for choosing Space Coast Credit Union.Sincerely,Briana FContact Center Associate II0 -
Which one of the three+ on-going problems does 4:41 Member Service reply suggest is fixed? Assume it's reverse entry of deposits into Q pay column and payments going into deposit column. It's a start. Users still need resolutions to )1) safely download without time-adding re-verify step and (2) download transactions quickly rather than current several minutes. Latter lag happens whether or not new transactions get downloaded.
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Re earlier question, SCCU Member Services says there is currently no direct, openly published e-mail way to contact SCCU Management. Here are some suggestions based on my experiences. After login to account, Members can submit note via Member Services with subject line "Attention of XXXXX" and it should get forwarded to the specified Manager or Managers. Or call SCCU general line and ask phone connection to specific Manager. Or send snail mail.
Based on Jan 2024 SCCU Annual Report, President and Senior Team recognize some problems Members faces with 3-4Q-2024 system roll-out. Like jtemplin in earlier post, SMH. For full report: Search '2024 SCCU Annual Report or go to extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.sccu.com/getmedia/a50035a6-2c0d-49a6-8dc6-60fad6dfffd3/SCCU-Annual-Report-2024.pdf.
Kudos again to Quicken Moderator for keeping this conversation open. This sure helps Q Users identify whether a SCCU performance issue is local or widespread and how to best proceed with corrective actions. Hopefully, outstanding SCCU programming problems will be resolved soon.
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The reversals of deposit and withdrawal amounts seem to be fixed, but I've had a relatively small number of transactions in the past few days. Fingers crossed.
OSU is just annoyingly slow. If I know I don't have any pending transactions, I click the cancel button when I'm prompted how I want my code to be sent and skip SCCU entirely, but even with doing that, it's just so frustratingly slow getting to that dialog box.
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One thing that I am looking at is when I make a Transfer from SCCU Checking to SCCU Visa, those transactions were not transfered for 3 months. I had to manually enter them in the Checking Register. Will try again tonight and see if that is fixed.
Transaction do show up in the SCCU Visa as "Principal Processed"
Update: Transaction is missing from Checking on the withdrawl of $100 on 5/25/2025 but is shown in the SCCU Visa as a Deposit of $100 on 5/25/2025. Not sure which side Q or SCCU is to blame this time.
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