Space Coast Credit Union online issues
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I share the continuing disappointment that SCCU 12/10 maintenance didn't resolve problem. We reach three months with inability to download SCCU transactions to Quicken and easily reconcile our accounts. On the plus side, feedback from others about problem confirms it's a widespread issue and not a local one to troubleshoot.
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don't know if its it getting closer? But, now when you attempt a download its requesting a verification code?
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I was getting that for about a week, it also gve me a list of 20'ish people to send the verification code to … Not sure which side of the connection is having the issues right now….
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I noticed that verification code prompt on laptop, too. It started about a week ago and shows whenever I try to reactivate One-Step Update between SCCU (Space Coast Credit Union) and Quicken. Adding to confusion, before that verification request arrives, I get a smartphone pop-up from SCCU. It asks “Are you trying to sign in?" and shows three different circled two-digit numbers. User is supposed to “Select the Number Shown” to sign in. But I don't ever get a corresponding two-digit number via phone text message, email, or Activate One-Step Update prompts.
I tried to attach steps and screen grabs with results here. Hopefully all of our reported observations will help IP Teams close and fix the process flow gaps. Do you believe in Santa?😃
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Dear Quicken,
Please help us use your software. It really has been a long time and we are worried that catching up will become very difficult if the problem persists much longer.
Thank you
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agreed!!!
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Dec 14th AM. Still no connection with SCCU. Completely without SCCU download capability for more than a month.
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Hello All,
As mentioned previously, this is a known issue that has been escalated internally. Our teams continue to work with SCCU to work toward a solution, however, we do not have an ETA on resolution. Please continue to refer to the Community Alert found in this link for any and all updates.
We do not have any further information available beyond what has already been and will be posted within the Alert.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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Sigh, was hoping for an early Christmas present by getting this back online with SCCU.. I guess its a lump of coal this year….
Getting worse….. I wonder how may people are getting verification text and phone calls….. None of these are even me.
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I've been without since September! SCCU did not prepare us for this situation.
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After 3+ months of no change, the often quoted "escalated internally" appears to mean shelved. What are the chances you can escalate beyond "internally" to help us out?? Does the problem lie with SCCU?
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I agree, I would like to know which end is Quicken or SCCU is not deemed this to be important.
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I agree with all of the above. [Removed - Speculation/Inaccurate]
'I wonder how many people are getting verification text and phone calls….. None of these are even me', same for me.
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After years of minimal issues between SCCU and Quicken. I think now, some sort of a refund is due to us the customer. We pay a yearly fee and expect the software to run as described. This issue has been an unacceptable amount of time for a resolve. Lets see what kind of compensation we the customer will be given?
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Add me to the list, both Quicken and QuickBooks are dead for 3 months now give or take. SCCU at least took credit it for it, kept giving me ETAs (i.e. next week, next Tuesday) but recently started saying it was an Intuit problem. Was hopefully on the 12/10 updated but I think that's when I started seeing names/emails/phone numbers I didn't recognize (and may have sent a few just to get more people to complain to SCCU lol)…
Not sure who is dropping the ball overall, but I've always felt SCCU was horrible with their tech (including 3rd party relationships it seems)…
Hoping for a fix soon, changing banks is a PITA lol..
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Snipit from Support Chat this morning. Nothing new to report.
06:19 AM | Noe from Quicken Classic: Thank you. After double-checking the connection activity, we already identified this issue, we are working to get it fixed as soon as we can. Sadly, I don't have an ETA, but we expect to have it resolved soon.
You can check the next link which is the posted open alert in our community. You can sign in to the community and you will be able to bookmark the alert to get the latest updates: https://community.quicken.com/discussion/7957042/new-10-24-24-space-coast-cu-cc-503-fdp-103/p1?new=1
Thank you for your time and your patience in advance.
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With increased emphasis on security it is understandable that there be the occasional hiccup in connection. However, if you are a new or potential Quicken customer you should review the above posts to get a flavor for the seemingly generic customer support to a genuine problem for paying customers. I think we can deal with delays (obviously) but how about increase the transparency so we can have a glimmer of hope beyond the generic assurances that "someone is looking into it but no ETA is forthcoming". I think we deserve that much, don't you? After all, 3 months is a LONG time when it comes to personal finance.
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Jan 3, 2025 Success! Finally, after 3 mos of failing to aggregate SCCU transactions. Accounts have been reconnected and downloaded. Reconnection process is time consuming and uses mutliple verification steps (each step explained as it progresses through quicken reconnecton process) but it does work. I understand the need for account protection — the new SCCU process is cumbersome but it finally works. Fingers crossed that this holds! I hope this post helps others. Happy New Year.
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I still get the long list of Verification emails, text, phone numbers options where none of them are actually me. Not sure if there is a new process to connect or what? Still trying….. Glad to hear its working for some
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Nothing has changed for me. I still get the same a long list of verification emails, text, phone numbers options where none of them are actually me.
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To find my contact information, I needed to scroll down through several continuous screens of that very long email + phone list. For some reason, it also helped to hold down cursor. I'm still maneuvering through the connectivity and download process….
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I found that process also by accident…… when I finally updated, it copied all transactions to checking, savings, and Credit Card for the month….. will wait for a few days
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That's encouraging. Did Q queue you to re-link SCCU accounts to specific Q accounts? I carefully matched each of my five SCCU accounts to the respective Q ones. Problematically, all SCCU Checking transactions from one account downloaded to each of my other four accounts. Has anyone experienced this or can advise of fix? Thanks.
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Yes, see comment above yours :)
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Got mine to work thanks to above tips. For me it downloaded the account balance but no transactions.
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YEAH, SCCU and Quicken are back together. After finding my verification text and cleaning up all the double entries. We are back in business, now how about some compensation?
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SeaStar, yes this is happening to me and my accounts. The same transaction shows up in all my SCCU accounts. Also when I downloaded today, a verification method was not available for my account. I had to use another SCCU account to verify.
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Also, if you go to SCCU and try to access Quicken. It displays, feature coming soon😔
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So, I tried to update. Got the 2-factor pulldown with my info plus other peoples to choose from. Most importantly when account updated it mixed transition listings from my checking account into others, deleting some info or mixing it up. I had to restore the last backup to recover.
Make sure you have a current backup before you attempt connecting. Beware!
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I had the exact same issues as Billinflorida. Also, ever since we could get back in, every day I have to go through the verification process.
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