Space Coast Credit Union online issues
Space Coast Credit Union recently performed an update of their interface and quicken is still connecting to the old interface. As a result, it is not possible to download and sync with this institution.
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I still can not log into SCCU (503 error), I got the same canned email about the release date being somewhere in the next 1-2 weeks a month ago. The answer from SCCU is to download the CSV file for each account. but this breaks all the spending categories that I have had setup for years and is now useless.
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I have the same issue, but now the code is 501. I contacted Quicken directly and stil not resolved.
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Now the errror has switched to 501. Same as the previous poster…
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Hello @Morpheus Trinity Neo,
Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.
As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.
Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
Chat Support is available 7 days a week from 5 am to 5 pm PDT.-Quicken Anja
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Like others reported, Error Code CC-501 shows as of today 10Nov24. And I haven't been able to download to Quicken from Space Coast Credit Union (SCCU) since at least 16Oct24. I also followed previous recommendation for CC-503 solution to reset account conn.
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The lack of connectivity between SCCU (Space Coast Credit Union) and Quicken persists since mid-Oct for me. The error code 503 went away and now the same screen as Morpheus Trinity Neo reported on Nov 9 2024 shows.
Several related conversations concerning SCCU recently popped up on Q Community. Is there any way to merge or link them for convenience of Users seeking solution and status? Thank you.
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I received an email from SCCU stating that Quicken and Quickbooks has been restored on 11/9/2024. I still get the 501 error from Quicken
Quicken Support in SCCU+ 11/9/2024
"We apologize for our delayed response. We are experiencing high message volume. Furthermore, the functionality of Quicken and QuickBooks has now been resolved. Once again, we are sorry we couldn't get to your message sooner If you have additional questions or concerns, please do not hesitate to contact us by replying to this message or sending a new one. We appreciate your membership with SCCU."
Sincerely,
Txxxxxx M.
Contact Center Associate II
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Same here, Have not been able to access SCCU, Also getting the 501 errors. I deleted all accounts from Quicken Classic and tried to rebuild my SCCU accout with not luck.. 501 Error for days.
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Hello All,
We now have an active alert regarding various error messages with Space Coast Credit Union. You may follow this link to access that alert, which you can bookmark for future updates.
I apologize for any inconvenience caused in the meantime.
-Quicken Jasmine
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Looks like Fidelity fixed their access to SCCU by changing the login URL to the new website login page < https://my.sccu.com/SignIn>
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wait, on the sccu download transaction history, the format choices are: Excel, PDF, and CSV;
there are no choices for either QFX nor QIF. If you can't manually download to Quicken, I think you could not direct connect and download to Quicken.
sccu says there is no ETA for a fix, which means to me they are not planning to fix it? Myself, quicken download is important enough that I am switching to BofA, since they support Quicken (downloads) all day every day.
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Quick Guide for Syncing Online Banking Transactions Manually In this guide we hope to provide you a comprehensive set of instructions for manually syncing SCCU Online Banking transactions to Quicken.
Nextly + Quicken Import Transactions Guide
For the time being, you’ll need to export the CSV from Online Banking and upload it in to the Quicken app every time you want to sync the data, until we are able to configure a complete integration. Rest assured, we’re working on it with our business Members in mind!
Might work for you; not for me, I'm not going to work around a service I am paying for already.
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Another response today….
"Quicken has not been integrated yet into our new website. We don't have a time frame yet as to when it will be available"
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Hello @Havak,
Thanks for sharing!
-Quicken Jasmine
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Once again it seems we have a customer sandwich with SCCU blaming Quicken, and Quicken apparently blaming SCCU. All while paying Quicken customers swallow months of no service. SCCU had the new software upgrade in hand for many months before they forced it on all customers and still did not work out the problems for us. Disappointing.
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Agree
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[Removed - Disruptive] I've been down since 10/07/2024. Had error code CC-503 now CC-501. Give us an answer of what the problem is. I've been a customer since 2007.
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Hello All,
Please refer to this Community Alert for any and all available information and updates regarding this issue. We do not have an ETA on resolution at this time, and apologize for any inconvenience in the meantime.
Thank you!
-Quicken Anja
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[Removed - Disruptive/Rant]
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Dear Quicken, I've have this issue since 10/12/2024 it is now 12/4/2024. That's 53 days. [Removed - Rant/Disruptive]
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My last connection was 9/16/2024 — I was an early adopter of the new web site SCCU+, https://my.sccu.com/SignIn
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About a month without a fix: Quicken still not providing routine automatic transaction updates for SCCU accounts. This all apparently began with an incompatible SCCU software change. Because of the length of this downtime—perhaps management should elevate the problem/fix. A solution would certainly be welcome.
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I too upgraded to SCCU+ early. I have been without Quicken sine September too!! I pay for a service with NO service!! Maybe time to look for a better provider?
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Hello @Jeff qkn,
Thank you for joining this discussion.
This issue has already been escalated to the proper channels and is being worked on. However, we do not have an ETA on resolution. Please refer to this Community Alert for any and all updates and information as they become available.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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I appreciate escalation of Quicken efforts to resolve problem. Today, I prompted SCCU Senior Management to prioritize this corrective action on SCCU's IT side, too. Figure it takes two to tango sort of thing.
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Thanks SeaStar, I have sent multiple emails to SCCU on this subject… Hopefully you have had a conversation with a human.
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its not funny but, i too have messaged SCCU about this issue. numerous times in fact. When they finally get back to you. its the same thing we've escalated the issue but have no time frame of resolve. [Removed - Speculation/Rant/Sarcasm]
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As a ray of hope for SCCU to release a solution for our 2+month transaction-download problems, I spotted this on SCCU website today. See announcement with red background. We'll see what happens after 12/10/24, eh?
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hopefully
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December 11th 7:28am ….. No Joy with SCCU …
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